inbound-msg-copy-limit
Section: pop-client
Default Value: 10
Valid Values: Any integer from 1 to 50 inclusive
Changes Take Effect: At the next POP cycle
Introduced: 8.5.108.00
Specifies the maximum number of interactions that can be created by copying the same inbound email when the copy-message-to-recipients option is set to true. When the limit is reached, E-mail Server stops creating further interactions even if there are still unique recipients in the list.
copy-message-with-header
Section: pop-client
Default Value: X-Genesys-To
Valid Values: Any valid header name
Changes Take Effect: At the next POP cycle
Introduced: 8.5.108.00
Specifies the name of the header to be added to the InteractionAttributes for each copy of the inbound email made when the copy-message-to-recipients option is set to true. This header is used by a routing strategy that applies screening rules to an interaction and routes the email.
copy-message-to-recipients
Section: pop-client
Default Value: false
Valid Values: true, false
Changes Take Effect: At the next POP cycle
Introduced: 8.5.108.00
When the option is set to true and the POP client processes an email to the mailbox, E-mail Server copies the same email message, then creates and submits an interaction for every unique recipient in the To and CC headers. All of the copied messages will have the same message body and headers. When this option is set to true, it disables the enable-message-id-check option in the email-processing section.
Splitting To and CC email recipients
Starting with version 8.5.108.00, E-mail Server supports splitting the To and CC email recipient list and generating an interaction (an individual email message) for each unique recipient in the list. When a POP client processes an email to the mailbox, E-mail Server copies the same email message into multiple copies based on the recipient list. As a result, one email can generate multiple interactions. All of the copied email messages will have the same message body and headers.
This feature is enabled by setting the copy-message-to-recipients configuration option to true. When this feature is disabled (copy-message-to-recipients is set to false, by default), E-mail Server creates only one interaction per email message and submits that interaction.
Additional configuration options are added to this feature:
- copy-message-with-header - (Optional) to specify the name of the header to be added to the InteractionAttributes for each copy of the inbound email made when the copy-message-to-recipients option is set to true.
- inbound-msg-copy-limit - (Optional) to specify the maximum number of interactions that can be created by copying the same inbound email when the copy-message-to-recipients option is set to true.