Exception Patterns

Genesys Callback allows implementing patterns to be checked before performing the callback attempt. The Patterns tab enables you to configure exceptions; for example, phone numbers. You can define as many patterns as you wish, then add them to your Callback services.

Create a Pattern Group

Navigate to Admin UI > Tools > Patterns. Click New Pattern Group to define a new group of patterns. Enter a name.

Create an Exception Pattern

Select a group. Then, in this group, click Add Pattern to create as many patterns than you need.

Test your Exception Pattern

Select a group. You can test the value of a pattern against this entire group. Type a value in the input field, and if a match is found, the corresponding table row will be highlighted.

Add the Pattern Group to your Callback Service

Navigate to Admin UI > Services and expand your Callback service. In the General section, set the name of your Pattern Group as the value of the _exceptions parameter.

How to get Help about Supported Patterns?

Click the Help button to get more information about the supported patterns. For additional details, refer to Oracle Java Lesson: Regular Expressions.