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User:Alison.obrien


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Genesys Interaction Recording

Agent State Color
After Call Work (ACW) Orange
Available color
Conference Green

What is Genesys Interaction Recording?


info


Product Management

Important
Genesys Interaction Recording is a compliance and control platform base
d on Genesys SIP, Tlib protocol, and the Genesys proprietary event model. Fully integrated to the CIM platform, Genesys Interaction Recording provides economies and powerful recording control via a host of integrations across the suite. Interaction recording uses Media Stream Replication (MSR) with Dual Channel Recording. SIP sessions to the recorder provide basic call information and voice (Real-time Transport Protocol (RTP)) data. MSR is where Media Server replicates the RTPs and makes them available to the recording server. Additional events and information are provided by the T-Server part of SIP Server and T-Servers themselves.

READ: ====READ release information: New in 8.5 Releases | Readme | Product Alerts====

Current documentation set for Genesys Interaction Recording 8.5

DOWNLOAD
Genesys Interaction Recording Solution Guide

Use this document to configure your call recording solution.

DOWNLOAD
Genesys Interaction Recording Deployment Guide

Use this document to deploy the Recording Processor components.

DOWNLOAD
Recording Plug-in for GAX Help Help for Recording Plug-in for GAX



Related Product Documents

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Management Framework

Click here for the Management Framework documents.

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Genesys Media Server

Click here for the Genesys Media Server documents.

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Genesys Voice Platform

Click here for the Genesys Voice Platform documents.

DOWNLOAD
SIP Server

Click here for the SIP Server documents.

DOWNLOAD
Interaction Workspace

Click here for the Interaction Workspace documents.

DOWNLOAD
SpeechMiner

Click here for the SpeechMiner documents.

DOWNLOAD
Web Services

Click here for the Web Services documents.

DOWNLOAD
Interaction Concentrator

Click here for the ICON documents.

DOWNLOAD
Genesys Administrator Extension

Click here for the Genesys Administrator Extension documents.


8.5 ReadMe

{{{prodlong}}} 8.5 Release Information

Click below to see New in This Release, Readme, and Product Alerts information for 8.5 releases.

[+] Show release information



Speech and Text Analytics

What is Speech and Text Analytics?

Speech and Text Analytics leverages recorded customer interactions (from any recording system) and analyzes each call for critical business topics and events. With unmatched accuracy, the system “listens” to conversations between customers and contact-center agents, precisely identifies the topics that were discussed, and categorizes what took place within each interaction.

Current documentation set for Speech and Text Analytics 8.5

This content is restricted and requires a login to access.

Important

Please note that the usernames and passwords used to access this content will be expiring on 1-Jan-2015. If you have not already received your new username, please contact Genesys as per the following steps:

  • If you have a login, you can access the docs here: Restricted 8.5 Content.
  • If you are a Genesys employee:
    • To access the online documents and if you don’t have an account on this site, click the Employee Login / Restricted Content link in the lower-right corner of the page. Create your login and send your username to Tech Pubs Admins so that we can grant you access.
    • To access offline documents, click here.
  • If you are a Genesys Partner or customer and you require access to these documents, you must contact the Product Manager at Genesys Product Management.


Current documentation set for Speech and Text Analytics 8.1

This content is restricted and requires a login to access.

Important

Please note that the usernames and passwords used to access this content will be expiring on 1-Jan-2015. If you have not already received your new username, please contact Genesys as per the following steps:

  • If you have a login, you can access the docs here: Restricted 8.1 Content.
  • If you are a Genesys employee:
    • To access the online documents and if you don’t have an account on this site, click the Employee Login / Restricted Content link in the lower-right corner of the page. Create your login and send your username to Tech Pubs Admins so that we can grant you access.
    • To access offline documents, click here.
  • If you are a Genesys Partner or customer and you require access to these documents, you must contact the Product Manager at Genesys Product Management.


Current documentation set for Speech and Text Analytics 8.0

This content is restricted and requires a login to access.

Important

Please note that the usernames and passwords used to access this content will be expiring on 1-Jan-2015. If you have not already received your new username, please contact Genesys as per the following steps:

  • If you have a login, you can access the docs here: Restricted 8.0 Content.
  • If you are a Genesys employee:
    • To access the online documents and if you don’t have an account on this site, click the Employee Login / Restricted Content link in the lower-right corner of the page. Create your login and send your username to Tech Pubs Admins so that we can grant you access.
    • To access offline documents, click here.
  • If you are a Genesys Partner or customer and you require access to these documents, you must contact the Product Manager at Genesys Product Management.




Retrieved from "https://docs.genesys.com/User:Alison.obrien (2019-08-23 07:07:13)"
This page was last modified on January 5, 2015, at 09:54.