Supported Operating Envrionment: Genesys Knowledge Center

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OS Support for: Genesys Knowledge Center

Genesys Knowledge Center includes:

  • Knowledge Center Server
  • Knowledge Center Content Management System (CMS)
Red Hat Enterprise Linux
Operating System Release Support Conditions/Limitations
Red Hat Enterprise/CentOS Linux 7 8.5
Red Hat Enterprise/CentOS Linux 6 8.5
Windows
Operating System Release Support Conditions/Limitations

Note: Genesys Knowledge Center Plugins Workspace Desktop Edition will be supported on all OS supported by Workspace Desktop Edition. For more updated information, please see the section related to Workspace Desktop Edition.

Windows Server 2012 8.5
Windows Server 2008 8.5

DB/DB Cluster Support for: Genesys Knowledge Center Content Management System (CMS)

Database/Database Cluster Support
Database Release Support Conditions/Limitations
Notes:
  • An asterisk (*) indicates the oldest databases supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including IBM DB2, Informix, MS SQL, Oracle, and Sybase.
  • Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets.
  • For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product.
MS SQL Server 2012 8.5.3+
Oracle 11g 8.5.3+ Starting with version 8.5.302.05.
PostgreSQL 9.6 8.5.3+ Starting with version 8.5.304.09

Browser Support for: Genesys Knowledge Center

Browser
Browser Release Support Conditions/Limitations
Note: This relates to Knowledge Center Content Management System and the publicly facing sample code used for web self-service.
Firefox ESR 8.5 Mozilla Firefox release 54 was tested with version 8.5.304.09
Google Chrome 8.5 Google Chrome version 59 was tested with version 8.5.304.09
Microsoft IE 8.5 Version 11
Apple Safari 8.5 Version 10
Microsoft Edge 8.5 Starting with version 8.5.304.09

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