8.5 Interoperability with Configuration Layer Environment

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Genesys Interoperability Guide

Table of Contents



7.x-8.x Interoperable Core Components
7.x-9.x Product Availability

Interoperability for
     Configuration Layer Environment
[+]

Interoperability for Genesys Administrator Extension
Interoperability for Genesys Video Gateway
Interoperability for Gplus Adapters

Interoperability for Reporting Templates [+]
Interoperability for T-Servers [+]
Interoperability for Workspace Desktop Edition [+]

Related Documentation Resources

Welcome.pngEnterprise Documentation > Genesys System-Level Guides > Genesys Interoperability Guide > Interoperability for Configuration Layer Environment > 8.5 Interoperability with Configuration Layer Environment
DevGuide2.png Purpose: To describe the interoperability for Genesys 8.5 products with Configuration Layer Environment.


Symbol/Term Definition
yes
Version of the product is compatible with specified version of Configuration Layer.
no
Version of the product is not compatible with specified version of Configuration Layer.
n/a
Not applicable. The product does not depend on Configuration Layer.

8.5 Interoperability with Configuration Layer Environment

8.5 Products Configuration Layer Environment Conditions/ Limitations

7.6 8.0 8.1 8.5
Desktops and Gplus Adapters
Genesys Softphone n/a n/a n/a n/a Genesys Softphone 8.5 was the first release of this product.
Workspace Desktop Edition no yes yes yes Interaction Workspace was renamed Workspace Desktop Edition starting with release 8.5.
Framework
Genesys Administrator Extension no yes yes yes
  • In order to perform monitoring of the Genesys environment using Genesys Administrator Extension, version 8.1 or later of Framework Management Layer is required (in addition to Configuration Layer 8.1). For availability of product-specific monitoring features inside Genesys Administrator Extension, and versions supported, please see the relevant product documentation.
  • For RBAC functionality of Genesys Administrator Extension and for Hierarchical multi-tenancy, Configuration Layer 8.1 or later is required.
License Reporting Manager no no no yes
Multimedia Connector for Skype for Business no yes yes yes
Multi-Channel
intelligent Workload Distribution (iWD) no no yes but not recommended yes The Management Framework 8.5 Configuration Layer Environment is strongly recommended
eServices/Multimedia yes yes yes yes
Web RTC no yes yes yes
Reporting
Advisors Cisco Adapter no yes yes yes
Advisors Genesys Adapter no yes yes yes
Agent Advisor no yes yes yes
Contact Center Advisor no yes yes yes
Contact Center Advisor - Mobile Edition no yes yes yes
Frontline Advisor no yes yes yes
Genesys Info Mart (GIM) yes yes yes yes
Genesys Pulse no no yes yes Genesys Pulse requires Genesys Administrator Extension, which requires Management Framework version 8.1.1 or higher.
Real-Time Metrics Engine (RTME) yes yes yes yes
Workforce Advisor no yes yes yes
SDKs
IVR SDK yes yes yes yes
Platform SDK yes yes yes yes
Voice Self Service
Genesys Voice Platform (GVP) no yes yes yes
Interactive Voice Response (IVR) Interface Option yes yes yes yes
Workforce Management
Genesys Interaction Recording no no yes yes Genesys Interaction Recording 8.5 was the first release of this product.
Genesys Workforce Management yes yes yes yes
Other Products
Genesys Mobile Services no no yes yes

Genesys Rules System yes
yes
yes
yes

Genesys Social Engagement no no yes yes

Genesys Speech and Text Analytics no no yes no

Web Services and Applications no no yes yes
In multi-tenant Configuration Server deployments, Web Services and Applications supports only one tenant that contains all configuration data.