Warm Transfer

Also known as a two-step transfer. In Premier Edition Cloud, a term for transferring a call from agent to another with an acknowledgement, so that the other agent is aware of the reason for the transfer.

See Transfer, Cold Transfer, Conference Call, and Consultation Call.

For More Information How Can I Manage the Favorites List? In the Premier Edition Cloud Current VCC Dashboard Help How Can I Manage the Favorites List? In the Premier Edition Cloud Current2 VCC Dashboard Help

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