Cold Transfer
Also known as one-step or a blind transfer. In Premier Edition Cloud, a term for transferring a call from one agent to another without explaining the reason for the transfer.
For More InformationNothing links to this glossary term - yet!
|
SuggestionsTo comment on a term, or suggest a new term, send a quick email to the Glossary Team |
Glossary
This page was last edited on July 30, 2020, at 16:22.
Comments or questions about this documentation? Contact us for support!