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Glossary:Transfer

The process of changing the endpoint of an inbound call, outbound call, internal call, or consultation call, performed from the endpoint of the call. A transfer causes the original endpoint to be replaced by another endpoint, which may be a local Directory Number (DN), queue, Routing Point, or some remote destination that is outside of the switch. A transfer may or may not involve the creation of consultation calls and completion of the transfer that causes consultation calls to be released.


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This page was last modified on November 18, 2013, at 18:12.