Model

The Genesys Content Analyzer classification model is a resource that Classification Server uses to classify email messages and other text objects. A model is associated with a category structure; it contains a statistical representation of each category in the structure. To classify a new message, Classification Server compares it with the representation of each category. The server then returns a list of categories, each of which has a percentage rating of the confidence with which the message can be assigned to that category. Model files are created and refined by training, and they are stored in the Universal Contact Server (UCS) database.

For More Information Genesys Knowledge Management: Content Analyzer In the Genesys Engage Digital (eServices) 8.1.4 Genesys Knowledge Management User Guide Functions and Components In the Genesys Engage Digital (eServices) 8.5.0 eServices Deployment Guide Functions and Components In the Genesys Engage Digital (eServices) 8.5.1 eServices Deployment Guide Content Analyzer Plug-in for GAX In the eServices Digital Administration 8.5.2 Content Analyzer Plug-in for GAX Plan and Build a Category Tree In the eServices Digital Administration 8.5.2 eServices Manager Plug-in for GAX Plan and Build a Category Tree In the eServices Digital Administration 8.5.3 eServices Manager Plug-in for GAX

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