Universal Contact Server

Also known as UCS. In eServices, the Genesys component that interfaces with a database (the UCS database) that stores the contents of interactions and information about the contacts who are party to them. The latter includes both identifying information, such as name and address, and the history of all interactions that have involved the contact. UCS also plays a central role in Context Services.

For More Information Workspace And Genesys 8 In the Workspace Desktop Edition 8.5.0 Workspace Desktop Edition Deployment Guide Workspace And Genesys 8 In the Workspace Desktop Edition 8.5.1 Workspace Desktop Edition Deployment Guide

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