Glossary:Genesys Content Analyzer
An optional extension of Genesys Knowledge Management and enhancement to Genesys E-Mail that is activated by the proper license key. Content Analyzer uses Natural Language Processing technology to scan incoming e-mails, assigning the e-mail to one or more categories with a percentage confidence rating. The category assignments then can be used to pull suggested responses from the Standard Response Library (SRL). Content Analyzer creates and refines its recognition algorithms through training.
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