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Glossary:Knowledge Management

The group of multimedia components that creates and maintains the category system, standard responses, and screening rules. Its optional extension, Genesys Content Analyzer, trains models and applies classifications to interactions. This group of components includes Knowledge Manager (a Graphical User Interface (GUI), Classification Server, and Training Server.


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Retrieved from "https://docs.genesys.com/Glossary:Knowledge_Management (2019-08-21 19:54:04)"
This page was last modified on November 18, 2013, at 18:11.