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Glossary:Intra-IDB Merge

The process by which Job_ExtractICON invokes the Interaction Concentrator gsysIRMerge stored procedure against the Interaction Database (IDB) tables, before extracting voice-interaction data. The stored procedure resolves links between related multi-site calls in the IDB.


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This page was last modified on November 18, 2013, at 18:01.