Interaction Workflow Designer

Also known as IWD. In releases of Universal Routing before 7.2, the Graphical User Interface (GUI) that is used to create the workflow scripts that are called business processes, which are executed by Interaction Server. In Universal Routing 7.2 and later, this interface was incorporated into Interaction Routing Designer (IRD), where it appears as the Interaction Design window. Business processes are applied to nonvoice interactions, and provide details about the steps by which each interaction is processed.
See also Universal Routing Server.

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