Universal Routing Server

Also known as URS. The server that is used by Universal Routing that automatically executes routing-strategy instructions and distributes incoming customer interactions among contact-center agents. Previously known as Interaction Router.

For More Information Universal Routing Call Flows In the Genesys Info Mart Current Genesys Info Mart User's Guide User Data Sources and KVPs In the Genesys Info Mart Current Genesys Info Mart Deployment Guide Mapping User Data Worksheet In the Genesys Info Mart Current Genesys Info Mart Deployment Guide Managing ICON and data sources In the Genesys Info Mart Current Genesys Info Mart Operations Guide Technical Descriptors In the Genesys Info Mart Current Genesys Info Mart User's Guide User Data Mapping In the Genesys Info Mart Current Genesys Info Mart Deployment Guide

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