Universal Routing

A Genesys CIM Platform component that provides voice-routing capabilities When it is combined with Multimedia, various types of non-voice media can also be routed. These two components work together to enable seamless routing of both voice and non-voice interactions. More information on Universal Routing is provided here.

For More Information IVR-Behind-Switch Assisted by Universal Routing Call Flows In the Genesys Info Mart Current Genesys Info Mart User's Guide IVR-in-Front-of-Switch Assisted by Universal Routing Call Flows In the Genesys Info Mart Current Genesys Info Mart User's Guide Universal Routing Assisted by IVR-Behind-Switch Call Flows In the Genesys Info Mart Current Genesys Info Mart User's Guide Universal Routing Call Flows In the Genesys Info Mart Current Genesys Info Mart User's Guide

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