SpeechMiner 8.5.0.5 to 8.5.0.6 Upgrade Procedure

This document explains how to upgrade SpeechMiner from version 8.5.005.01 to version 8.5.006.00.

Pre-upgrade Requirements

• Request the newest 8.5.006.00 software from Genesys.
• Verify that you are working with English US localization settings. You can not upgrade using localization settings that are not English US.
• When upgrading to a later build for the same version, SMUpgrade is not required. Contact Genesys Customer Care to verify if you need an SQL script for the specific upgrade.

Upgrade Checklist

The following checklist summarizes all the procedures required for upgrading SpeechMiner. Make sure to complete all of the required procedures.

Item to Check	Details
Check for Customization	If any customizations were implemented on your database, make sure that they are part of the new version, or that they can be used in the new version without changes. Contact Genesys Customer Care for assistance.

Time Requirements

The following table lists the approximate times required to complete the upgrade steps:

Step	Time
Stop the system (step 1)	10 minutes
Back up the database (step 3)	15 minutes (the larger the database the more time this step will take)
Configure and start the system (steps 13 to end)	40 minutes

Upgrade Procedure

1. Close all browsers and SpeechMiner applications.
2. Stop the Uplatform service.
3. Back up the SpeechMiner 8.5.005.01 database in the SQL server.
4. Uninstall SpeechMiner 8.5.005.01 (build 7188).
5. Copy the entire FullInstaller folder to your local server.
6. Install the new SpeechMiner 8.5.006.00 (build 7214).
7. Reboot your machine.
8. Run the following database query:

   ALTER TABLE [dbo].[callEventsAuditTbl] DROP CONSTRAINT [FK_callEventsAuditTbl_callMetaTbl]
   GO
   IF EXISTS(SELECT * FROM sys.procedures WHERE NAME = 'sp_get_old_audio')
   BEGIN
   DROP PROCEDURE sp_get_old_audio
   END
   GO
   
   CREATE PROCEDURE [dbo].[sp_get_old_audio] (@audioFormat AS INT,@siteId AS INT,@fromCallId AS INT=0,@lastCallId AS INT OUTPUT)
   
   AS
   
     BEGIN
   
       CREATE TABLE #ret (callId int, storeMode int, folder varchar(256), filename varchar(256))
   
            DECLARE @retentionPeriod int
   
            SELECT @retentionPeriod=retentionPeriod FROM siteAudioFormatsTbl where siteId=@siteId and audioFormatId=@audioFormat
   
            IF @retentionPeriod >= 0
   
            BEGIN
   
         DECLARE @retentionTod int
   
              SELECT @retentionTod=dbo.time2tod(DATEADD(hour,0-@retentionPeriod,GETUTCDATE()))
   
         INSERT INTO #ret
   
         SELECT TOP (1000) WITH TIES ca.callid,storeMode,folder,[filename]
   
         FROM callAudioTbl ca WITH (nolock)
   
         JOIN callstatustbl AS cs WITH (nolock) ON ca.callid=cs.callid
   
         WHERE ca.siteId = @siteId
   
           AND ca.format = @audioFormat
   
           AND ca.owner = 0
   
           AND cs.endRecTime <> 0
   
           AND cs.arrivalTime<@retentionTod
   
           AND ca.callid NOT IN (SELECT callid FROM callcategorytbl WITH (nolock) WHERE categoryid IN (SELECT categoryid FROM categoryinfotbl WITH (nolock) WHERE isManual = 1))
   
           AND ca.callId NOT IN (SELECT DISTINCT callId FROM coachingStaticCallListCalls WITH (nolock))
   
           AND ca.callId > @fromCallId
   
         ORDER BY callId
   
            END
   
       SELECT @lastCallId = MAX(callId) from #ret
   
            SELECT * FROM #ret
   
       DROP TABLE #ret
   
   END
   
   update dbo.versionTbl set version= '8.5.7204' where resource in ('SM', 'SMART')
   go
   

9. Deploy SQLCLR: Using SQL management, run the commands that are in the C:\Program Files (x86)\Genesys\Software\Support\sqlclr.sql script in the SpeechMiner 8.5.005.01 database.
10. Run SMConfig and connect to the database that was upgraded.
11. Click Save in Sites & Machines.
12. Deploy the reports (not required for recording only installations).
13. Update MRSLibrary.dll on the Report server.
14. In the SpeechMiner Configuration Tool 8.5.0 > Services select the following:
    • Under Services select:
      • Create Performance Counters
      • Register services
      • Update config files
      • Encrypt config files
    • Under Select/Deselect All select the relevant machine.
    • Select Restart Services and select change status to run from the drop down list.
15. Open the SpeechMiner Web and check its functionality.