8.5.100.11

Genesys Knowledge Center Server Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
08/28/15	General			X		X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

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Genesys Knowledge Center

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List of Release Notes

What's New

This release contains the following new features and enhancements:

• Mutual TLS (Transport Layer Security) for the Knowledge Center Server
• Role-Based Access Control: When you add qualifying skills to a knowledge base, only agents with those skills may access that knowledge base.
• Configurable web integration with:
  • Genesys Email Forms
  • Genesys Web Engagement
  • Genesys Web Callback
• Indexer:
  • imports documents with all allowed fields (including custom fields and attachments) from XML files
  • applies XSLT transformation to provided XML files to align structure
• Sample UI supports:
  • attachment viewing
  • rich text document viewing
  • comments for negative feedback
• Search Improvements
  • System can use customer implicit feedback (such as navigation through result provided) to improve search precision over time
  • Confidence score: Question and answer matching boosted when a customer opens an answer and keeps answer open for a long period of time
  • Ability to secure ElasticSearch API from data modification requests

• Reporting
  • Expanded dashboards in Pulse enable deeper dives into knowledge events analysis
  • GEO location tracking and reporting of questions/searches based on IP address
  • Reporting API: access to data around events such as search, content viewed, content feedback and others
  • Keyword clouds
  • NLP search available for content authored in French, German, Italian, Portuguese, and Spanish (keyword-based search is already supported for any UTF-8 compliant language.)

Resolved Issues

This release contains the following resolved issues:

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The Windows service is not automatically installed during the installation of the Windows IP. To install the Windows service, start server.bat with these parameters: server.bat install. (GK-1264)

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The GKC logging configuration options are absent from the application template after installation. To add these options manually, follow the instructions in the GKC Deployment Guide. (GK-647)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.100.11.