Troubleshooting Workspace Web Edition & Web Services

This section describes logs, configurations, and so on that you should check when you are troubleshooting issues with Workspace Web Edition & Web Services.

If you open an Issue Request for Workspace Web Edition & Web Services, you must provide ALL of the following information to assist with troubleshooting and investigating defects:

General Info

• A detailed description of steps that you took to reproduce the issue and the results.
• Screenshots that demonstrate the problem or concern (marked up to indicate the location in the screenshot where the issue can be seen)

Workspace Web Edition & Web Services

Workspace Web Edition & Web Services Version

• To get this information, type the following URL into a web browser

http://[htcc_host]:[htcc_port]/api/v2/diagnostics/version

• The version will be printed on the browser as shown below:

{    
    statusCode: 0    
    version: "gws-x.x.xxx.xx"
}

Workspace Web Edition & Web Services Logs:

• To enable DEBUG mode in Workspace Web Edition & Web Services log: within the Workspace Web Edition & Web Services VM go to /opt/jetty/resources/ and change the log level in logback.xml to DEBUG or TRACE (instead of INFO/WARN).

<logger name="com.genesyslab" level="DEBUG" />

• Attach the Workspace Web Edition & Web Services log file: Found under /var/log/jetty/cloud.log.
• (There may also be parts of log for a particular date/time already zipped, attach those as well).
  • Note: Change log back to INFO as soon as possible, otherwise the VM's disk space will be filled, which can cause various random errors. Use the df command to check disk space.

Workspace Web Edition & Web Services Configuration Snapshot:

• Workspace Web Edition & Web Services configuration files can be found on VM in: /opt/jetty/genconfig/
• Zip up all those files and attach them to the issue report.