Genesys Web Engagement Developer's Guide

Welcome to the Genesys Web Engagement 8.5.1 Developer's Guide. This document provides information about how you can customize GWE for your website. See the summary of chapters below.

Architecture

Find information about Web Engagement architecture and functions.

• High-Level Architecture
• Engagement
• Notification
• Monitoring

Developing a GWE Application

Find procedures to develop an application.

• Creating an Application
• Instrumentation Script
• Starting the Web Engagement Servers
• Creating a Rules Package
• Testing with ZAP Proxy

Customizing a GWE Application

Find procedures to customize an application.

• Customizing an Application
• Creating Business Information
• Customizing the Engagement Strategy
• Customizing the Chat Routing Strategy
• Customizing the Browser Tier Widgets

GWE Sample Applications

Learn about the Genesys Web Engagement Playground application.

• Playground Application

Developer Tools

Find information about the GWE developer tools.

• Simple ZAP Proxy
• Advanced ZAP Proxy

Note: GWE also includes InTools, an application that helps you create, validate, and test DSL. You can read more about it in the User's Guide.

Integration

Learn how to integrate GWE with other components and media.

• Integration with Second-Party and Third-Party Media
• Serving Reactive Requests with Pacing Information