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Encryption of Call Recordings

This feature uses the Genesys Interaction Recording Solution to record calls and play them back. The solution includes a key management system that creates public and private keys. These keys are used to encrypt the recorded calls and decrypt the calls for playback. The PKCS #7 encryption algorithm is used for both encryption and decryption.

For more information about the Genesys Interaction Recording Solution, refer to Genesys Interaction Recording.


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This page was last modified on April 21, 2016, at 12:09.