Encryption of Call Recordings
This feature uses the Genesys Interaction Recording Solution to record calls and play them back. The solution includes a key management system that creates public and private keys. These keys are used to encrypt the recorded calls and decrypt the calls for playback. The PKCS #7 encryption algorithm is used for both encryption and decryption.
For more information about the Genesys Interaction Recording Solution, refer to Genesys Interaction Recording.