Jump to: navigation, search

Genesys Technical Licenses List

Technical Licenses Used in v8.x Products table lists the Genesys the technical licenses that are used by v8.0, 8.1, and 8.5 products, with a description and general rule regarding quantity.

Important
If a technical license does not appear in this table, it is not used for any v8.x version product.
Technical Licenses Used in v8.x Products

Technical License Name

Technical Licence Description

Quantity Required

CLDistributed 8.0

Configuration Server technical license to provide support for a distributed configuration environment

One license per configuration environment

ContextServices 8.5

Technical license enables Conversation Manager

One license per configuration environment

csta_connector_bw_sdn 8.0

CSTA Connector for BroadSoft BroadWorks seat technical licenses to support basic contact center operations and register seat-related DNs

One license per seat per CSTA Connector for BroadSoftBroadWorks redundancy cluster. Refer to the num-sdn-licenses and num-of-licenses option descriptions in your CSTA Connector Deployment Guide.

cti_ha_option 8.0

T-Server licenses to support hot standby redundancy type

One license per redundant pair

desktop_agent 7.0

Genesys Desktop technical license to enable all agent-related features

One license per concurrent user

DESKTOP_SUPERVISOR 7.0

Genesys Desktop technical license to enable both supervisor related and agent-related features

One license per concurrent user

DESKTOP_SUPERVISOR 8.0

Genesys Desktop technical license to enable both supervisor related and agent-related features

One license per concurrent user

GIS 8.0

Technical license for GIS servers.

One license per server instance

GIS_CONFIGSERVICE 8.0

GIS licenses required to support client connections to GIS Configuration Interface

One license per concurrent client connection

GIS_INTERACTIONSERVICE 8.0

GIS technical licenses required to support client connections to GIS Interaction service.

One license per concurrent client connection

GIS_STATSERVICE 8.0

GIS technical licenses required to support client connections to GIS Statistics service

One license per concurrent client connection

ha_redundancy 8.0

Solution Control Server license to provide a switchover between a primary and a backup server in any redundant pair

One license per configuration environment

ics_custom_media_channel 8.0

Open Media Interactions technical license

One license per seat

ics_email_webform_channel 8.0

Genesys E-mail seat technical license

One license per seat

ics_live_web_channel 8.0

Genesys Web Media (Chat) seat technical license

One license per seat

ics_multi_media_agent_seat 8.0

Interaction Server seat technical license

One license per seat

ics_nlp_content_analysis 8.0

Intelligent content analysis technical license

One license per configuration environment/instance

ics_sms_channel 8.0

Technical License for SMS channel

One license per seat

ISDK_FACTORY 8.0

Technical License for access to Agent-facing functionality and client connections

One license per configuration environment/instance

ISDK_QUEUE 8.0

Technical License to enable use of the Routing service

One license per configuration environment/instance

iserver_ha_option 8.0

Technical license to enable HA for IVR Connector

One license per configuration environment

iwd_jms_cp 8.0

iWD JMS Capture Point technical license

One license per configuration environment

lds 8.0

Load Distribution Server licenses

One license per configuration environment

MLDistributed 8.0

Solution Control Server technical license to provide support for a distributed management environment

One license per configuration environment

MLSNMP 8.0

Solution Control Server technical license to provide built-in support for Simple Network Management Protocol (SNMP) integration

One license per configuration environment

occ_full 8.0

Outbound Contact Server technical license to run campaigns in any of the following dialing modes: Preview, Predictive, and Progressive

One license per Outbound seat

occ_port 8.0

CPD Server technical license to use Dialogic ports

One license per port

occ_preview 8.0

Outbound Contact Server technical license to run campaigns in Preview dialing mode

One license per Outbound seat

router_ha_option 8.0

Technical license for Universal Routing High Availability mode

One license per configuration environment HA for URS includes ability to:

  • Run with Hot Standby redundancy type
  • Set URS option pickup_calls to true

Note: If there is no HA license for URS, Hot Standby is downgraded to Warm Standby and pickup_calls option to false.

router_seats 8.0

Universal Routing Server technical license

  • The value of router_seats corresponds to the maximum number of concurrently enabled places for routing of interactions.
  • This comprises agent places and also IVR ports in cases when they are represented as places for the purpose of routing.
  • Each URS instance has the whole amount of router_seats licenses to its disposal.

tserver_cc_sdn 8.0

T-Server for CSTA connector seat technical licenses to support basic contact center operations and register seat related DNs

One license per seat per TServer for CSTA Connector primary/backup pair. Refer to the num-sdn-licenses and num-of-licenses option descriptions in your T-Server Deployment Guide.

tserver_iscc 8.0

Technical licenses to support Inter Server Call Control (ISCC, or multisite routing) transactions

One license per T-Server primary/backup pair

tserver_ivr_max_ports_behind 8.0

IVR-Behind-Switch technical licenses for IVR Server to support basic contact center operations and register DNs associated with an IVR Server operating in IVRBehind-Switch mode

Refer to the num-sdn-licenses and num-of-licenses option descriptions in your IVR Interface Option IVR Server System Administrator's Guide.

tserver_ivr_max_ports_in_front 8.0

IVR-In-Front technical licenses for IVR Server to support basic contact center operations and register DNs associated with an IVR Server operating in IVR-In-Front mode

Refer to the num-sdn-licenses and num-of-licenses option descriptions in your IVR Interface Option IVR Server System Administrator's Guide.

tserver_nts 8.0

T-Server Routing technical license for Network T-Server for GenSpec deployment license

One license for all Network and Genspec T-Servers and IVR Servers

tserver_nts_calltreatments 8.0

T-Server Routing technical license for Network T-Server for GenSpec and IVR server XML call parking and treatments

One license for each concurrent call that is receiving call treatments

tserver_sdn 8.0

Network T-Server technical license to support basic contact center operations and register seat-related DNs

Refer to the num-sdn-licenses and num-of-licenses option descriptions in your T-Server Deployment Guide.

tserver_tdn 7.0

Network T-Server technical license to support basic contact center operations and register technical DNs

Refer to the num-sdn-licenses and num-of-licenses option descriptions in your T-Server Deployment Guide.

tserver_tdn 8.0

Network T-Server technical license to support basic contact center operations and register technical DNs

Refer to the num-sdn-licenses and num-of-licenses option descriptions in your T-Server Deployment Guide.

ucc_seats 8.0

This technical license enables the connection to the Genesys solution through UC Connector.

One license per user knowledge worker seat.

VTPort 7.0

Voice Treatment Server licenses

One license per Voice Treatment Port

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on September 19, 2018, at 09:31.