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Genesys Product Mapping to Technical Licenses

The Host ID Commands for Different Operating Systems table lists the Genesys v8.0, 8.1, and 8.5 products that require technical licenses, and the technical license FEATURE names, which must be specified in the technical license section of the license data file.

Genesys v8.x/9.xProduct Mapping to Technical Licenses

Product Name
Technical Licences
Technical Licenses Required/Optional

3rd Party Chat

ics_custom_media_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

3rd Party E-mail

ics_custom_media_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

3rd Party Fax

ics_custom_media_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

3rd Party SMS

ics_custom_media_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

3rd Party Work Items

ics_custom_media_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

Advanced Agent Connector

GIS 8.0

Required

 

GIS_CONFIGSERVICE 8.0

Required

 

GIS_INTERACTIONSERVICE 8.0

Required

 

GIS_STATSERVICE 8.0

Required

 

ISDK_FACTORY 8.0

Required

 

ISDK_QUEUE 8.0

Required

Advanced Integ. Connector - Seat

GIS 8.0

Required

GIS_CONFIGSERVICE 8.0

Required

GIS_INTERACTIONSERVICE 8.0

Required

GIS_STATSERVICE 8.0

Required

ISDK_FACTORY 8.0

Required

ISDK_QUEUE 8.0

Required

Agent Connector

GIS 8.0

Required

 

GIS_INTERACTIONSERVICE 8.0

Required

 

ISDK_FACTORY 8.0

Required

 

ISDK_QUEUE 8.0

Required

Call Progress Detection Ports

occ_port 8.0

Required

Call Qualification Parking

tserver_nts_calltreatments 8.0

Required

Content Analyzer

ics_nlp_content_analysis 8.0

Required

Conversation Manager

ContextServices 8.5

Required

Enterprise Integration Connector

GIS 8.0

Required

GIS_CONFIGSERVICE 8.0

Required

GIS_INTERACTIONSERVICE 8.0

Required

ISDK_FACTORY 8.0

Required

ISDK_QUEUE 8.0

Required

Express Call Progress Detection

occ_port 8.0

Required

Express CTI ScreenPop - MS

desktop_agent 7.0

Required

 

DESKTOP_SUPERVISOR 7.0

Required

 

ISDK_FACTORY 8.0

Required

 

tserver_iscc 8.0

Required

 

tserver_sdn 8.0

Required

 

tserver_tdn 8.0

Required

Express CTI ScreenPop - SS

desktop_agent 7.0

Required

 

DESKTOP_SUPERVISOR 7.0

Required

 

ISDK_FACTORY 8.0

Required

 

tserver_sdn 8.0

Required

 

tserver_tdn 8.0

Required

Express eService - SS

desktop_agent 7.0

Required

 

DESKTOP_SUPERVISOR 7.0

Required

 

ics_email_webform_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

 

ISDK_FACTORY 8.0

Required

 

router_seats 8.0

Required

 

tserver_sdn 8.0

Required

 

tserver_tdn 8.0

Required

 

VTPort 7.0

Required

Express eServices - MS

desktop_agent 7.0

Required

 

DESKTOP_SUPERVISOR 7.0

Required

 

ics_email_webform_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

 

ISDK_FACTORY 8.0

Required

 

router_seats 8.0

Required

 

tserver_iscc 8.0

Required

 

tserver_sdn 8.0

Required

 

tserver_tdn 8.0

Required

 

VTPort 7.0

Required

Express HA CTI ScreenPop

CLDistributed 8.0

Required

 

cti_ha_option 8.0

Required

 

ha_redundancy 8.0

Required

 

MLDistributed 8.0

Required

 

router_ha_option 8.0

Required

Express IVR Interface (behind)

router_seats 8.0

Required

tserver_ivr_max_ports_behind 8.0

Required

tserver_sdn 8.0

Required

tserver_tdn 8.0

Required

Express IVR Interface (in-front)

router_seats 8.0

Required

 

tserver_iscc 8.0

Required

 

tserver_ivr_max_ports_behind 8.0

Optional

 

tserver_ivr_max_ports_in_front 8.0

Required

 

tserver_sdn 8.0

Optional

 

tserver_tdn 8.0

Required

Express Outbound Preview

ics_custom_media_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

 

occ_preview 8.0

Required

Express Outbound Voice

ics_custom_media_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

 

occ_full 8.0

Required

Express SIP Server

cti_ha_option 8.0

Required

 

tserver_iscc 8.0

Required

Express Voice - MS

desktop_agent 7.0

Required

 

DESKTOP_SUPERVISOR 7.0

Required

 

ISDK_FACTORY 8.0

Required

 

router_seats 8.0

Required

 

tserver_iscc 8.0

Required

 

tserver_sdn 8.0

Required

 

tserver_tdn 8.0

Required

 

VTPort 7.0

Required

Express Voice - SS

desktop_agent 7.0

Required

 

DESKTOP_SUPERVISOR 7.0

Required

 

ISDK_FACTORY 8.0

Required

 

router_seats 8.0

Required

 

tserver_sdn 8.0

Required

 

tserver_tdn 8.0

Required

 

VTPort 7.0

Required

Express VTO

VTPort 7.0

Required

Genesys Chat

ics_live_web_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

Genesys CIM Platform - MS

DESKTOP_SUPERVISOR 7.0

Required

 

ISDK_FACTORY 8.0

Required

 

router_seats 8.0

Required

 

tserver_iscc 8.0

Required

 

tserver_sdn 8.0

Optional

 

tserver_tdn 8.0

Required

Genesys CIM Platform - SS

DESKTOP_SUPERVISOR 7.0

Required

 

ISDK_FACTORY 8.0

Required

 

router_seats 8.0

Required

 

tserver_sdn 8.0

Optional

Genesys E-mail

ics_email_webform_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

Genesys Framework Standalone - MS

tserver_iscc 8.0

Required

 

tserver_sdn 8.0

Required

 

tserver_tdn 8.0

Required

Genesys Framework Standalone - SS

tserver_sdn 8.0

Required

 

tserver_tdn 8.0

Required

Genesys Inbound Voice

tserver_sdn 8.0

Required

 

tserver_tdn 8.0

Required

Genesys Network Voice

tserver_nts 8.0

Required

 

tserver_sdn 8.0

Required

 

tserver_tdn 8.0

Required

Genesys Outbound Preview

ics_custom_media_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

 

occ_preview 8.0

Required

Genesys Outbound Voice

ics_custom_media_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

 

occ_full 8.0

Required

Genesys SBR Platform

DESKTOP_SUPERVISOR 7.0

Required

 

ISDK_FACTORY 7.0

Required

 

router_seats 8.0

Required

Genesys Simulator Toolkit

tserver_sdn 8.0

Required

 

tserver_tdn 7.0

Required

Genesys SIP and Microsoft Lync Integration

tserver_iscc 8.0

Required

 

tserver_sdn 8.0

Required

 

tserver_tdn 8.0

Required

 

ucc_seats 8.0

Required

Genesys SIP Communication

tserver_iscc 8.0

Required

 

tserver_sdn 8.0

Required

 

tserver_tdn 8.0

Required

Genesys SIP Communication HPP

CLDistributed 8.0

Required

 

cti_ha_option 8.0

Required

 

ha_redundancy 8.0

Required

 

MLDistributed 8.0

Required

Genesys SIP HA

cti_ha_option 8.0

Required

Genesys SIP Integration

tserver_iscc 8.0

Required

 

tserver_sdn 8.0

Required

 

tserver_tdn 8.0

Required

 

ucc_seats 8.0

Required

Genesys SIP Interaction

tserver_iscc 8.0

Required

 

tserver_sdn 8.0

Required

 

tserver_tdn 8.0

Required

Genesys SIP Network Services

cti_ha_option 8.0

Required

 

tserver_iscc 8.0

Required

Genesys Smart Link

router_seats 8.0

Required

 

tserver_iscc 8.0

Required

 

tserver_sdn 8.0

Required

 

ucc_seats 8.0

Required

Genesys Smart Link - HA

CLDistributed 8.0

Required

 

cti_ha_option 8.0

Required

 

ha_redundancy 8.0

Required

 

lds 8.0

Required

 

MLDistributed 8.0

Required

 

router_ha_option 8.0

Required

Genesys SMS

ics_custom_media_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

 

ics_sms_channel 8.0

Required

Genesys Social Engagement - App.

GIS 8.0

Required

 

GIS_INTERACTIONSERVICE 8.0

Required

 

ics_custom_media_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

 

ics_nlp_content_analysis 8.0

Required

 

ISDK_FACTORY 8.0

Required

 

ISDK_QUEUE 8.0

Required

 

router_seats 8.0

Required

Genesys Social Engagement - Seat

GIS 8.0

Required

 

GIS_INTERACTIONSERVICE 8.0

Required

 

ics_custom_media_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

 

ics_nlp_content_analysis 8.0

Required

 

ISDK_FACTORY 8.0

Required

 

ISDK_QUEUE 8.0

Required

 

router_seats 8.0

Required

Genesys Social Engagement - User

GIS 8.0

Required

 

GIS_INTERACTIONSERVICE 8.0

Required

 

ics_custom_media_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

 

ics_nlp_content_analysis 8.0

Required

 

ISDK_FACTORY 8.0

Required

 

ISDK_QUEUE 8.0

Required

 

router_seats 8.0

Required

Genesys Voice Platform

cti_ha_option 8.0

Required

 

tserver_iscc 8.0

Required

 

tserver_ivr_max_ports_behind 8.0

Required

 

tserver_ivr_max_ports_in_front 8.0

Optional

 

tserver_sdn 8.0

Required

 

tserver_tdn 8.0

Required

Genesys Web Callback

ics_custom_media_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

 

ISDK_FACTORY 8.0

Required

Genesys Web Media

ics_live_web_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

Gplus Adapter for Microsoft CRM

ISDK_FACTORY 8.0

Required

Gplus Adapter for Web Services

ics_custom_media_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

 

ISDK_FACTORY 8.0

Required

Gplus SAP E-mail Option

GIS 8.0

Required

 

GIS_INTERACTIONSERVICE 8.0

Required

 

ics_custom_media_channel 8.0

Required

 

ISDK_FACTORY 8.0

Required

 

ISDK_QUEUE 8.0

Required

Gplus Siebel E-mail Option

ics_custom_media_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

Gplus Siebel Work Items Option

ics_custom_media_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

HA - CIM Platform

CLDistributed 8.0

Required

 

ha_redundancy 8.0

Required

 

lds 8.0

Required

 

MLDistributed 8.0

Required

 

router_ha_option 8.0

Required

HA - Framework

CLDistributed 8.0

Required

 

cti_ha_option 8.0

Required

 

ha_redundancy 8.0

Required

 

MLDistributed 8.0

Required

HA - Genesys Voice Platform

cti_ha_option 8.0

Required

tserver_iscc 8.0

Required

tserver_ivr_max_ports_behind 8.0

Required

tserver_ivr_max_ports_in_front 8.0

Optional

tserver_sdn 8.0

Required

HA - IVR Connector

iserver_ha_option 8.0

Required

HA - SBR Platform

CLDistributed 8.0

Required

ha_redundancy 8.0

Required

lds 8.0

Required

MLDistributed 8.0

Required

router_ha_option 8.0

Required

HA - SIP Qualification and Parking

CLDistributed 8.0

Required

cti_ha_option 8.0

Required

ha_redundancy 8.0

Required

lds 8.0

Required

MLDistributed 8.0

Required

router_ha_option 8.0

Required

HA - UC Connect

CLDistributed 8.0

Required

cti_ha_option 8.0

Required

ha_redundancy 8.0

Required

lds 8.0

Required

MLDistributed 8.0

Required

router_ha_option 8.0

Required

HA - Voice

cti_ha_option 8.0

Required

Inbound Voice for Cisco UCM

tserver_sdn 8.0

Required

 

tserver_tdn 8.0

Required

Inbound Voice w Broadsoft Bw

csta_connector_bw_sdn 8.0

Required

 

tserver_cc_sdn 8.0

Required

 

tserver_iscc 8.0

Required

intelligent Workload Distribution

GIS 8.0

Required

GIS_INTERACTIONSERVICE 8.0

Required

ics_custom_media_channel 8.0

Required

ics_multi_media_agent_seat 8.0

Required

ISDK_FACTORY 8.0

Required

ISDK_QUEUE 8.0

Required

iwd_jms_cp 8.0

Required

intelligent Workload Distribution and JMS Adapter

GIS 8.0

Required

GIS_INTERACTIONSERVICE 8.0

Required

ics_custom_media_channel 8.0

Required

ics_multi_media_agent_seat 8.0

Required

ISDK_FACTORY 8.0

Required

ISDK_QUEUE 8.0

Required

iwd_jms_cp 8.0

Required

IVR Connector (behind)

tserver_ivr_max_ports_behind 8.0

Required

 

tserver_sdn 8.0

Optional

IVR Connector (universal)

tserver_iscc 8.0

Required

 

tserver_ivr_max_ports_behind 8.0

Optional

 

tserver_ivr_max_ports_in_front 8.0

Required

iWD - Back Office

DESKTOP_SUPERVISOR 8.0

Required

 

GIS 8.0

Required

 

GIS_INTERACTIONSERVICE 8.0

Required

 

ics_custom_media_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

 

ISDK_FACTORY 8.0

Required

 

ISDK_QUEUE 8.0

Required

 

iwd_jms_cp 8.0

Required

 

router_seats 8.0

Required

iWD - Back Office and JMS Adapter

GIS 8.0

Required

 

GIS_INTERACTIONSERVICE 8.0

Required

 

ics_custom_media_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

 

ISDK_FACTORY 8.0

Required

 

ISDK_QUEUE 8.0

Required

 

iwd_jms_cp 8.0

Required

 

router_seats 8.0

Required

iWD Capture Adapter - JMS

iwd_jms_cp 8.0

Required

Outbound Voice w/ Genesys CPD/ASM

ics_custom_media_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

 

occ_full 8.0

Required

Proactive Contact - E-mail/SMS

ics_custom_media_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

 

occ_full 8.0

Required

Proactive Contact - Voice

occ_full 8.0

Required

Proactive Contact-Voice w/Gen.CPD

occ_full 8.0

Required

Recording Connector

GIS 8.0

Required

 

GIS_CONFIGSERVICE 8.0

Required

 

GIS_INTERACTIONSERVICE 8.0

Required

 

GIS_STATSERVICE 8.0

Required

 

ISDK_FACTORY 8.0

Required

 

ISDK_QUEUE 8.0

Required

 

tserver_sdn 8.0

Required

 

tserver_tdn 8.0

Required

Router Connector

GIS 8.0

Required

 

GIS_CONFIGSERVICE 8.0

Required

 

GIS_INTERACTIONSERVICE 8.0

Required

 

GIS_STATSERVICE 8.0

Required

 

ISDK_FACTORY 8.0

Required

 

ISDK_QUEUE 8.0

Required

SIP Qualification and Parking

router_seats 8.0

Required

 

tserver_iscc 8.0

Required

 

tserver_sdn 8.0

Required

SIP Server

cti_ha_option 8.0

Required

 

tserver_iscc 8.0

Required

 

tserver_sdn 8.0

Required

 

tserver_tdn 8.0

Required

SNMP

MLSNMP 8.0

Required

Social Engagement Base - App

ics_custom_media_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

Social Engagement Base - Seat

ics_custom_media_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

Social Engagement Base - User

ics_custom_media_channel 8.0

Required

 

ics_multi_media_agent_seat 8.0

Required

UC Connect

router_seats 8.0

Required

 

tserver_iscc 8.0

Required

 

tserver_sdn 8.0

Required

 

ucc_seats 8.0

Required

v8.0- Framework Upgrade - SS to MS

tserver_iscc 8.0

Required

Wallboard Connector

GIS 8.0

Required

 

GIS_CONFIGSERVICE 8.0

Required

 

GIS_STATSERVICE 8.0

Required

Workforce Management Connector

GIS 8.0

Required

 

GIS_CONFIGSERVICE 8.0

Required

 

GIS_INTERACTIONSERVICE 8.0

Required

 

GIS_STATSERVICE 8.0

Required

 

ISDK_FACTORY 8.0

Required

 

ISDK_QUEUE 8.0

Required

 

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This page was last modified on September 19, 2018, at 09:31.