Jump to: navigation, search

Genesys Feature Names

The FEATURE Names by Application table lists the Genesys v8.0, 8.1, 8.5 and 9.0 products that require technical licenses, and the technical license FEATURE names, which must be specified in the technical license section of the license data file.

FEATURE Names by Application
Genesys Application Name FEATURE Name Description Comments
Agent Interaction Java ISDK_FACTORY License for access to Agent-facing functionality of AIL. One license per AIL instance
ISDK_QUEUE License to enable usage of the Routing service. One license per AIL instance
Call Concentrator CConCopies Call Concentrator licenses One license per instance
Classification Server ics_nlp_content_analysis Intelligent content analysis license Feature license
Configuration Import Wizard ConfigurationImport Configuration Import Wizard licenses One license per configuration environment
Configuration Server CLDistributed Configuration Server license to provide support for a distributed configuration environment One license per configuration environment
CPD Server occ_port CPD Server license to use Dialogic ports One license per port
CSTA Connector for BroadSoft BroadWorks csta_connector_bw_sdn CSTA Connector for BroadSoft BroadWorks seat licenses to support basic contact center operations and register seat-related DNs One license per seat per CSTA Connector for BroadSoft BroadWorks redundancy cluster.

Refer to the num-sdn-licenses and num-of-licenses option descriptions in your CSTA Connector Deployment Guide

Genesys Desktop ISDK_FACTORY Genesys Desktop license to enable Desktop instances One license per configuration environment
DESKTOP_AGENT Genesys Desktop license to enable all agent-related features One license per concurrent user
DESKTOP_SUPERVISOR Genesys Desktop license to enable both supervisor-related and agent-related features One license per concurrent user
Genesys Desktop .NET Toolkit ISDK_FACTORY GIS license required to support GIS Agent Interaction Interface. One license per GIS instance
ISDK_QUEUE GIS license to enable usage of the Routing service. One license per GIS instance
GIS The number of running instances of GIS. One license per server instance
GIS_INTERACTIONSERVICE GIS licenses required to support client connections to GIS Interaction service. One license per concurrent client connection
Genesys Info Mart


(Note: Starting in 7.5, Genesys Info Mart no longer requires technical licenses.)

gim_etl_voice Voice media technical license One license per application instance
gim_etl_redundancy Redundancy technical license One license per application instance of Genesys Info Mart High Availability
gim_etl_ha_option High Availability technical license One license per application instance of Genesys Info Mart High Availability
Genesys Integration Server (GIS) GIS The number of running instances of GIS One license per Server instance
ISDK_FACTORY GIS license required to support GIS Agent Interaction Interface One license per GIS instance
ISDK_QUEUE GIS license to enable usage of the Routing service. One license per GIS instance
GIS_STATSERVICE

(Not applicable to GIS GSAP)

GIS licenses required to support client connections to GIS Statistics service One license per concurrent client connection
GIS_INTERACTIONSERVICE GIS licenses required to support client connections to GIS Interaction service One license per concurrent client connection
GIS_CONFIGSERVICE

(Not applicable to GIS GSAP)

GIS licenses required to support client connections to GIS Configuration service One license per concurrent client connection
Genesys Interface Server (7.1 and earlier only) GIS The number of running instances of GIS. One license per server instance
ISDK_FACTORY GIS license required to support client connections to GIS Agent Interaction Interface One license per configuration environment
ISDK_QUEUE GIS license to enable usage of the Routing Service. One license per configuration environment
GIS_STATSERVICE GIS licenses required to support client connections to GIS Statistics Interface One license per concurrent client connection
GIS_INTERACTIONSERVICE GIS licenses required to support client connections to GIS Interaction Interface One license per concurrent client connection
GIS_CONFIGSERVICE GIS licenses required to support client connections to GIS Configuration Interface One license per concurrent client connection
Genesys Agent Scripting ISDK_FACTORY Genesys Agent Scripting license required by the Agent Interaction library component of Agent Scripting One license per application instance
Gplus Adapter 7.x for PeopleSoft CRM ISDK_FACTORY PeopleSoft CRM Gplus Adapter license required by the Agent Interaction library component of the Gplus Adapter One license per Adapter instance
Interaction Server ics_multi_media_agent_seat Interaction Server seat License per seat
ics_email_webform_channel Genesys E-mail seat License per seat
ics_custom_media_channel Open Media Interactions License per seat
ics_live_web_channel Genesys Web Media seat License per seat
iwd_jms_cp iWD JMS Capture Point One license per configuration environment
IVR Server tserver_ivr_max_ports_in_front

[one word]

IVR-In-Front licenses for IVR Server to support basic contact center operations and register DNs associated with an IVR Server operating in IVR-In-Front mode Refer to the num-sdn-licenses and num-of-licenses option descriptions in your IVR Interface Option IVR Server System Administrator's Guide.
tserver_ivr_max_ports_behind

[one word]

IVR-Behind-Switch licenses for IVR Server to support basic contact center operations and register DNs associated with an IVR Server operating in IVR-Behind-Switch mode
tserver_nts IVR Network T-Server deployment license for IVR Server operating in IVR Network T-Server mode One license for all IVR Servers
tserver_nts_call_treatments IVR Network T-Server Routing license for IVR Server operating in IVR Network T-Server mode, for GenSpec XML call parking and treatments One license for each concurrent call that is receiving call treatments
tserver_iscc IVR Server licenses to support Inter Server Call Control (ISCC, or multi-site routing) transactions One license per T-Server primary/backup pair
Load Distribution Server lds LDS licenses One license per configuration environment
.NET Server (7.1 version of GIS GSAP)


(No specific license is needed for the .NET Toolkit as it is a client of .NET Server/GIS Services.)

ISDK_FACTORY Genesys .NET Server licenses to support client connections to the .NET Server Agent Interaction interface. One license per configuration environment
ISDK_QUEUE Genesys.NET Server license to enable usage of Routing Service. One license per configuration environment
DOT_NET_SERVER The number of running instances of Genesys .NET Server One license per server instance
GIS_INTERACTIONSERVICE Genesys .NET Server licenses required to support client connections to the .NET Server Interaction interface One license per concurrent client connection
Network T-Server tserver_sdn Network T-Server licenses to support basic contact center operations and register seat-related DNs Refer to the num-sdn-licenses and num-of-licenses option descriptions in your T-Server Deployment Guide.

Note: Starting with release 7.2, T-Server no longer requires technical DN licenses in order to operate.

tserver_tdn Network T-Server licenses to support basic contact center operations and register technical DNs
tserver_iscc Network T-Server licenses to support Inter Server Call Control (ISCC, or multi-site routing) transactions One license per T-Server primary/backup pair
tserver_nts Network T-Server for GenSpec deployment license One license for all Network T-Servers for GenSpec
tserver_nts_calltreatments Network T-Server for GenSpec license for call parking and treatments One license per port
Outbound Contact Server occ_preview Outbound Contact Server license to run campaigns in Preview dialing mode One license per Outbound seat
occ_full Outbound Contact Server license to run campaigns in any of the following dialing modes: Preview, Predictive, and Progressive One license per Outbound seat
Solution Control Server MLSNMP Solution Control Server license to provide built-in support for Simple Network Management Protocol (SNMP) integration One license per configuration environment
MLDistributed Solution Control Server license to provide support for a distributed management environment One license per configuration environment
ha_redundancy Solution Control Server license to provide a switchover between a primary and a backup server in any redundant pair One license per configuration environment
T-Server tserver_sdn T-Server licenses to support basic contact center operations and register seat-related DNs Refer to the num-sdn-licenses and num-of-licenses option descriptions in your T-Server Deployment Guide.

Note: Starting with release 7.2, T-Server no longer requires technical DN licenses in order to operate.

tserver_tdn T-Server licenses to support basic contact center operations and register technical DNs
tserver_iscc T-Server licenses to support Inter Server Call Control (ISCC or multi-site routing) transactions. One license per T-Server primary/backup pair
cti_ha_option T-Server licenses to support hot standby redundancy type One license per redundant pair
T-Server for CSTA Connector tserver_cc_sdn T-Server for CSTA Connector seat licenses to support basic contact center operations and register seat-related DNs One license per seat per T-Server for CSTA Connector primary/backup pair. Refer to the num-sdn-licenses and num-of-licenses option descriptions in your T-Server Deployment Guide.
tserver_iscc T-Server for CSTA Connector licenses to support Inter Server Call Control (ISCC, or multisite routing) transactions One license per T-Server primary/backup pair.
cti_ha_option T-Server for CSTA Connector licenses to support hot standby redundancy type One license per redundant pair.
Unified Communication (UC) Connector ucc_seats This license enables the connection to the Genesys solution through UC Connector. One license per user knowledge worker seat.
Universal Callback Server vcb_full License to process callback request in any of the supported modes (autodialing mode with optional CPD Server, preview dialing mode) One license is held for 60 minutes upon receiving a callback request or a request for license lock.
vcb_preview License to process callback request in preview dialing mode only (use of automatic dialing modes is not allowed) One license is held for 60 minutes upon receiving a callback request or a request for license lock.
Universal Routing Server router_seats Universal Routing Server licenses
  • The value of router_seats corresponds to the maximum number of concurrently enabled places for routing of interactions.
  • This comprises agent places and also IVR ports in cases when they are represented as places for the purpose of routing.
  • Each URS instance has the whole amount of router_seats licenses to its disposal.
router_ha_option Universal Routing High Availability mode One license per configuration environmentHA for URS includes ability to:
  • Run with Hot Standby redundancy type
  • Set URS option pickup_calls to true

Note: If there is no HA license for URS, Hot Standby is downgraded to Warm Standby and pickup_calls option to false.

Voice Treatment Server VTPort Voice Treatment Server licenses One license per Voice Treatment Port

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on September 19, 2018, at 09:31.