About SIP Server
SIP Server is the Genesys software component that provides an interface between your telephony hardware and the rest of the Genesys software components in your enterprise. It translates and keeps track of events and requests that come from, and are sent to the telephony device. SIP Server is a TCP/IP-based server that can also act as a messaging interface between SIP Server clients. It is the critical point in allowing your Genesys solution to facilitate and track the contacts that flow through your enterprise.
Intended Audience
This guide is intended primarily for system administrators, certified technicians, those who are new to SIP Server and those who are familiar with it. Based on your specific contact center environment and your responsibilities in it, you may need to be familiar with a much wider range of issues as you deploy SIP Server.
In general, this document assumes that you have a basic understanding of, and familiarity with:
- Computer-telephony integration (CTI) concepts, processes, terminology, and applications.
- Network design and operation.
- Your own network configurations.
- Your telephony hardware and software.
- Genesys Framework architecture and functions.
- Configuration Manager interface and object management operations.
In particular, this document assumes that you are trained and certified on the products this guide is written for. For more information, see product-specific documentation.
The SIP Server integration solutions described in this document are not the only methods that will work; rather, they are the ones that have been tested and approved by Genesys, and that are supported by Genesys Customer Support.
Reading Prerequisites
You must read the Framework 8.1 SIP Server Deployment Guide before using this manual.