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8.5.404.10

Genesys Cloud API Driver for Facebook Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
04/21/17 Hot Fix X X X X

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What's New

This release includes the following new feature:

  • Now, when the Facebook cloud driver option x-submit-comments-itx is set to true:
    • Each comment is attributed to its original author, not to the author of the root post in the conversation.
    • The contact history includes only posts and comments made by that particular author and does not include any data from other Facebook contacts.
However, if a group of comments from different authors has been posted, the contact information pane on the agent's desktop now only displays the author of the last comment in the group.

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 8.5.404.10.

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This page was last modified on April 21, 2017, at 11:32.