intercommunication.applebcsession.queue
Section: interaction-workspace
Default Value:
Valid Values: Name of a valid Script object of type Interaction Queue
Changes Take Effect: At the next attempt to request a conference with an Agent Group or with an agent of a particular Skill
Specifies the name of the Interaction Queue that is used by the routing-based feature for Apple Messages for Business. The following attached data is added by Workspace: IW_RoutingBasedOriginalEmployeeId, IW_RoutingBasedTargetId, IW_RoutingBasedTargetType, IW_RoutingBasedRequestType.
intercommunication.whatsappsession.queue
Section: interaction-workspace
Default Value:
Valid Values: The name of a valid Interaction Queue script object
Changes Take Effect: At the next attempt to request a conference with an Agent Group or with an agent of a particular Skill
Specifies the name of the Interaction Queue that is used by the routing-based feature for WhatsApp. The following attached data is added by Workspace: IW_RoutingBasedOriginalEmployeeId, IW_RoutingBasedTargetId, IW_RoutingBasedTargetType, and IW_RoutingBasedRequestType.
intercommunication.chat.queue
Section: interaction-workspace
Default Value:
Valid Values: Name of a valid Script object of type InteractionQueue
Changes Take Effect: At the next interaction.
Specifies the name of the Interaction Queue that is used by the 'routing based' feature for Chat. The following attached data are added by Interaction Worskpace: IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType.
8.5.307.03
Chat Business Process Sample Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 03/27/20 | Update | X |
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release contains the following new features and enhancements:
- Workflow now includes a demonstration on how to use the PlaceOnHold ESP method (located in async-chat-main-strategy), which allows the interaction to be placed on hold from the workflow. (CHAT-3628)
- Workflow now includes a demonstration on how to handle a conference, a transfer, and a consult through agent selection by the workflow (in other words, through the queue, skills, or agent group routing) located in async-chat-x-intercom-queue and async-chat-x-intercom-strategy.
Notes:- In Workspace Desktop Edition, this applies to the configuration of:
- The intercommunication.chat.queue option for Web Chat.
- The intercommunication.whatsappsession.queue and intercommunication.applebcsession.queue options for messaging channels.
- For messaging channels, only the conference and transfer functionalities are available.
- In Workspace Desktop Edition, this applies to the configuration of:
- Workflow now provides a sample strategy (async-chat-x-outbound-strategy, connected to async-chat-x-outbound-queue) for handling new outbound interactions for messaging channels like WhatsApp or Apple Business Chat. (CHAT-3499)
(CHAT-3500)
Resolved Issues
This release contains no resolved issues.
Upgrade Notes
No special procedure is required to upgrade to release 8.5.307.03.