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intercommunication.applebcsession.queue

Section: interaction-workspace
Default Value:
Valid Values: Name of a valid Script object of type Interaction Queue
Changes Take Effect: At the next attempt to request a conference with an Agent Group or with an agent of a particular Skill


Specifies the name of the Interaction Queue that is used by the routing-based feature for Apple Business Chat. The following attached data is added by Workspace: IW_RoutingBasedOriginalEmployeeId, IW_RoutingBasedTargetId, IW_RoutingBasedTargetType, IW_RoutingBasedRequestType.

intercommunication.whatsappsession.queue

Section: interaction-workspace
Default Value:
Valid Values: The name of a valid Interaction Queue script object
Changes Take Effect: At the next attempt to request a conference with an Agent Group or with an agent of a particular Skill


Specifies the name of the Interaction Queue that is used by the routing-based feature for WhatsApp. The following attached data is added by Workspace: IW_RoutingBasedOriginalEmployeeId, IW_RoutingBasedTargetId, IW_RoutingBasedTargetType, and IW_RoutingBasedRequestType.

intercommunication.chat.queue

Section: interaction-workspace
Default Value:
Valid Values: Name of a valid Script object of type InteractionQueue
Changes Take Effect: At the next interaction.


Specifies the name of the Interaction Queue that is used by the 'routing based' feature for Chat. The following attached data are added by Interaction Worskpace: IW_RoutingBasedOriginalEmployeeId,IW_RoutingBasedTargetId,IW_RoutingBasedTargetType,IW_RoutingBasedRequestType.

8.5.307.03

Chat Business Process Sample Release Notes


Chat Business Process Sample is part of 9.x starting in 8.5.306.05.
Release Date Release Type Restrictions AIX Linux Solaris Windows
03/27/20 Update X


Helpful Links

Releases Info


Product Documentation

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Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

  • Workflow now includes a demonstration on how to use the PlaceOnHold ESP method (located in async-chat-main-strategy), which allows the interaction to be placed on hold from the workflow. (CHAT-3628)
  • Workflow now includes a demonstration on how to handle a conference, a transfer, and a consult through agent selection by the workflow (in other words, through the queue, skills, or agent group routing) located in async-chat-x-intercom-queue and async-chat-x-intercom-strategy.
    Notes:
  • (CHAT-3500)

  • Workflow now provides a sample strategy (async-chat-x-outbound-strategy, connected to async-chat-x-outbound-queue) for handling new outbound interactions for messaging channels like WhatsApp or Apple Business Chat. (CHAT-3499)



Resolved Issues

This release contains no resolved issues.



Upgrade Notes

No special procedure is required to upgrade to release 8.5.307.03.

This page was last edited on September 18, 2020, at 13:41.

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