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Chat Business Process Sample Release Notes

Chat Business Process Sample is part of 9.x starting in 8.5.306.05.
Release Date Release Type Restrictions AIX Linux Mac Solaris Windows
08/26/21 Update X

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What's New

This release contains the following new features and enhancements:

  • Workflow now demonstrates how to send ESP messages from an auxiliary internal interaction during a conference invite through either queue, skill, or group by using the InteractionId parameter in the ESP request. (CHAT-3803)
  • Workflow now demonstrates how to restore a chat session from the workflow using the new ESP parameter InduceRestore. (In the async-chat-check-and-restore subroutine, it is called from the async-chat-stuck-strategy strategy.) For more information, see Async Requirements. (CHAT-3790)
  • Workflow now demonstrates how to send rich messages by using the Userdata Chat_Async_SendRichMessage: "true" when starting the chat session. For more information, see the "Testing through web chat" section in the Chat Business Process Sample article. (CHAT-3778)

Resolved Issues

This release contains the following resolved issues:

Workflow now correctly routes a chat to an agent when the agent's configured ID contains the "@" symbol. (CHAT-3789)

Upgrade Notes

No special procedure is required to upgrade to release 8.5.309.12.

This page was last edited on August 26, 2021, at 13:40.
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