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8.5.101.03

iWD Manager Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
04/24/15 General X X X X

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What's New

This release contains the following new features and enhancements:

  • Single Sign-On—iWD now participates in the Genesys Single Sign-On (SSO) framework where deployment takes place to a Genesys Cloud SSO environment. When iWD is deployed into this environment, iWD users will log in once to the portal. If they choose iWD Manager, they will bypass the login screen if they are still authenticated. Note that this feature does not apply for Genesys on-premise customers deploying iWD.
  • Genesys HUB—iWD can now be launched from the Genesys HUB portal by using an AppLauncher. This feature applies only to Genesys Cloud deployments.
  • Setting User Access Roles across iWD and GRS—This feature enables administration-level users to set user access roles across iWD and GRS, enforcing consistent behavior between them. Before the introduction of this feature, if you configured in IWD two roles—Manager1 and Manager 2—where Manager 1 is dedicated to Department 1 and Manager 2 is dedicated to Department 2, This feature enables administration-level users to set shared user access roles across iWD and GRS, enforcing consistent behaviour between them. Before the introduction of this feature, if you configured in IWD two roles—Manager1 and Manager 2—where Manager 1 is dedicated to Department 1 and Manager 2 is dedicated to Department 2, these configuration constraints were not read correctly by iWD Manager. This meant that in iWD Manager, both Manager 1 and Manager 2 could see everything in both Departments. With this feature, roles are configured consistently across GRS and IWD.
  • Support for Multiple Rule Packages in a Single ESP Call—The ESP interface with Genesys Rules Engines has been extended to allow a rules package to specify multiple rule package names in a single ESP call. Only the rule evaluation metrics for the last rule package will be returned. On an incoming request when the Service parameter is set to BusinessContextManagement and the Method parameter equals either SetBusinessContext, Prioritize, or Archive, the interface will accept multiple rule packages specified in the following format: rule.package1, rule.package2, rule.package3…… Task History for all rule packages has also been implemented.


Resolved Issues

This release contains the following resolved issues:


A problem with configuration of IXN Custom Properties has been corrected. Non-standard database ports can now be used. (IWD-4767)


If a business structure exists at the point of migration, the migration tool now updates it rather than re-creating it. (IWD-4710)


A problem with iWD Setup Utility setting up paths incorrectly has been corrected in this release. However, the issue still applies to release 8.5.100.02. Please refer to Known Issues. (IWD-4635)


A problem with excessive traffic to Message Server in a centralized logging environment where the default browser language is different from that used by iWD manager has been mitigated. (IWD-4568)



Upgrade Notes

No special procedure is required to upgrade to release 8.5.101.03.

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This page was last modified on April 25, 2015, at 02:59.