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Voice Platform CTI Connector Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
06/16/16 General X X

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What's New

This release contains the following new features and enhancements:

  • CITC (ICM) support for the Windows 2012 operating system. See the Supported Operating Environment: Genesys Voice Platform page for more detailed information and a list of all supported operating systems.
  • The CTIC (ICM) now sends the DNIS that it receives in an INVITE to CTIC, as the X-Genesys-ICM-OL-DNIS header in the treatment leg INVITE to MCP.
To enable this feature, set the configuration parameter [ICMC] SendOLDNISHeader to true. (The default is false.)
  • CTI Connector (ICM) can now offer to transfer a call (instead of hanging up) following a DIALOGUE_FAILURE_EVENT from ICM. To enable this functionality, set the option TransferOnDialogFailure to 1.
  • CTI Connector now provides the ability to override the transfer destination of a CONNECT message in REFER scenarios on ICM. Two parameters control this behavior:
  • cti.TransferToFixedAgent, in the gvp.service-parameters section of the IVR Profile. Set to true for CTIC to disregard the CONNECT label and use the fixed label. (Default is false.)
  • cti.FixedAgent, in the gvp.service-parameters section of the IVR Profile, must contain the fixed destination for the transfer (a telephone number of the appropriate length).
  • Two new parameters allow CTI Connector (ICM) to use a REFER message to transfer an ongoing call (a caller leg to CTIC is established) to a destination, when CTIC detects that Cisco ICM is unavailable.
Enable this functionality by setting the CTIC option [ICMC] ICMUnavailableAction to Transfer. The default is Hangup.
Specify the transfer destination (a telephone number of the appropriate length) by setting the IVR Profile option [gvp.service-parameters] cti.FailoverNumber.

Resolved Issues

This release contains the following resolved issues:

CTI Connector no longer terminates during a re-Invite request from a caller. (GVP-23269)

CTI Connector no longer freezes when ICM sends CLOSE_REQ and DIALOG_FAILURE simultaneously. (GVP-22954)

CTIC now removes an active connection only after establishing a new connection with ICM. Previously CTIC sometimes removed the active connection in response to errors while a new connection was being established. (GVP-22625)

CTI Connector now sends CANCEL requests using the same transport that it uses when sending INVITE requests. (GVP-21870)

CTI Connector now correctly changes the CSeq number to 1 once it reaches the maximum of 2147483647. Previously, CTIC began sending a negative CSeq number when the CSeq went above 2147483647. (GVP-21835)

The first SNMP GET to the CTI Connector now succeeds—it no longer times out. (GVP-21748)

To address a security vulnerability, the version of OpenSSL library used by CTI Connector is updated to 0.9.8zb, from the previous version (0.9.8q). (GVP-21727)

ECC variables now register correctly during a process start-up. Previously, when a large number of ECC variables were configured, they did not register correctly with ICM. (GVP-21203)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on June 24, 2016, at 20:32.
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