Known Issues and Recommendations

Voice Platform CTI Connector

The Known Issues and Recommendations section is a cumulative list for all 8.5.x releases of Voice Platform CTI Connector. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.

See also Internationalization Issues.

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CTIC is not able to continue a call after its bridge transfer ends in media redirection. For example, when a caller supports only audio but the agent supports both audio and video, CTIC cannot take back functionality when the agent disconnects if Media Control Platform is asked to perform a media redirection transfer.

ID: GVP-19066

Found In: 8.1.601.89

Fixed In:

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CTIC may terminate during a PRACK call flow, if the inbound call uses an offerless INVITE.

ID: GVP-19011

Found In: 8.1.601.78

Fixed In:

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When using CTI Connector with MCP's Next Generation Interpreter (NGI) to handle a treatment, you might observe audio loss in the beginning of the treatment. To work around this issue, insert a small leading silence in the VoiceXML application treatment.

ID: GVP-18039, ER# 294803271

Found In: 8.1.502.79

Fixed In:

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Internationalization Issues

Information in this section is included for international customers.

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There are no internationalization issues for this product.

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