Voice Platform CTI Connector Release Notes
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This release contains the following new features and enhancements:
- Two new parameters allow CTIC (ICM) to use a REFER message to transfer an ongoing call (a caller leg to CTIC is established) to a destination when CTIC detects that Cisco ICM is unavailable.
Enable this functionality by setting the CTIC option [ICMC] ICMUnavailableAction to Transfer. The default is Hangup.
Then use the IVR Profile option [gvp.service-parameters] cti.FailoverNumber to specify the transfer destination (a number).
This release contains no resolved issues.
No special procedure is required to upgrade to release 8.5.010.99.