8.5.010.99

Voice Platform CTI Connector Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
11/20/15	Hot Fix			X

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Releases Info

• List of 8.5.x Releases
• 8.5.x Known Issues

Product Documentation

Genesys Voice Platform

Genesys Products

List of Release Notes

What's New

This release contains the following new features and enhancements:

• Two new parameters allow CTIC (ICM) to use a REFER message to transfer an ongoing call (a caller leg to CTIC is established) to a destination when CTIC detects that Cisco ICM is unavailable.

  Enable this functionality by setting the CTIC option [ICMC] ICMUnavailableAction to Transfer. The default is Hangup.

  Then use the IVR Profile option [gvp.service-parameters] cti.FailoverNumber to specify the transfer destination (a number).

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 8.5.010.99.