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8.5.100.11

Genesys Knowledge Center Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
08/28/15 General X X

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What's New

This release contains the following new features and enhancements:

  • Mutual TLS (Transport Layer Security) for the Knowledge Center Server
  • Role-Based Access Control: When you add qualifying skills to a knowledge base, only agents with those skills may access that knowledge base.
  • Configurable web integration with:
    • Genesys Email Forms
    • Genesys Web Engagement
    • Genesys Web Callback
  • Indexer:
    • imports documents with all allowed fields (including custom fields and attachments) from XML files
    • applies XSLT transformation to provided XML files to align structure
  • Sample UI supports:
    • attachment viewing
    • rich text document viewing
    • comments for negative feedback
  • Search Improvements
    • System can use customer implicit feedback (such as navigation through result provided) to improve search precision over time
    • Confidence score: Question and answer matching boosted when a customer opens an answer and keeps answer open for a long period of time
    • Ability to secure ElasticSearch API from data modification requests
  • Reporting
    • Expanded dashboards in Pulse enable deeper dives into knowledge events analysis
    • GEO location tracking and reporting of questions/searches based on IP address
    • Reporting API: access to data around events such as search, content viewed, content feedback and others
    • Keyword clouds
    • NLP search available for content authored in French, German, Italian, Portuguese, and Spanish (keyword-based search is already supported for any UTF-8 compliant language.)



Resolved Issues

This release contains the following resolved issues:


The Windows service is not automatically installed during the installation of the Windows IP. To install the Windows service, start server.bat with these parameters: server.bat install. (GK-1264)


The GKC logging configuration options are absent from the application template after installation. To add these options manually, follow the instructions in the GKC Deployment Guide. (GK-647)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.100.11.

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This page was last modified on August 28, 2015, at 16:04.