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Genesys Co-browse Server is part of 9.x starting in

Genesys Co-browse Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
06/26/18 General X X

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What's New

  • Co-browse now partially supports static resources behind authentication. Previously, if a resource (such as an image or a CSS file) was available only to authenticated end users, Co-browse was unable to synchronize the resource, so it was not visible for agents.
    To enable static resources behind authentication, you must add the new enableStaticResourceService option with a value of true to the web page instrumentation. For example:
  • cobrowse: { 
    // ... 
      enableStaticResourceService: true 
    Note that only first-level images (<img src="…"/>) and CSS tags (<link href="…" rel="stylesheet"/>) are supported. If a resource is referenced from a CSS file (such as a background image), or a CSS file is referenced in another CSS file using the @import directive, the resource will not be synchronized. This functionality will be improved in future releases.
  • The built-in Chat widget is now discontinued and no longer ships with Genesys Co-browse. You can use Genesys Widgets to integrate Co-browse and Chat.

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on June 26, 2018, at 17:13.
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