9.0.002.02

9.x

Genesys Co-browse Server is part of 9.x starting in 9.0.000.07.

Genesys Co-browse Server Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
06/26/18	General			X		X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys Co-browse

Genesys Products

• List of Release Notes

What's New

• Co-browse now partially supports static resources behind authentication. Previously, if a resource (such as an image or a CSS file) was available only to authenticated end users, Co-browse was unable to synchronize the resource, so it was not visible for agents.

To enable static resources behind authentication, you must add the new enableStaticResourceService option with a value of true to the web page instrumentation. For example:

• cobrowse: { 
  // ... 
    enableStaticResourceService: true 
  }
  

Note that only first-level images (<img src="…"/>) and CSS tags (<link href="…" rel="stylesheet"/>) are supported. If a resource is referenced from a CSS file (such as a background image), or a CSS file is referenced in another CSS file using the @import directive, the resource will not be synchronized. This functionality will be improved in future releases.

• The built-in Chat widget is now discontinued and no longer ships with Genesys Co-browse. You can use Genesys Widgets to integrate Co-browse and Chat.

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 9.0.002.02.