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Genesys Decisions is part of 9.x starting in

Genesys Decisions Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
03/14/19 General X

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Releases Info

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Genesys Products

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

Standard Shrinkage Mapping — A display issue on the data mapping form has been fixed. Previously, despite incorrect mapping sometimes displaying on the mapping form, the correct mapping was always saved and used for imports.

Email Import — An issue with simulation models when there were multiple email contact types in a contact group has been fixed. Previously in this scenario, there were multiple records in the table in which you build simulation models. This created inaccuracies in both the simulation models and the Average Volume, Average Handle Time, and Average Staff values in model results. The weekly and monthly data was always imported correctly.

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on March 14, 2019, at 19:35.
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