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Genesys Decisions is part of 9.x starting in

Genesys Decisions Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
01/24/19 General X

Helpful Links

Releases Info

Product Documentation

Genesys Products

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

Cell Selection after Running the ET/UT Optimizer — You can now select cells on the main grid after running the Extra Time/Under Time optimizer.

Simulation Staff Search Fails — The simulation Search function now works correctly for multi-skill groups. Previously, in certain circumstances, the simulation Search could not find all of the staff required to meet the goals. This happened only in multi-skill groups when there was a staff type that handled only one contact type and the amount of available staff was less than the required staff.

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on January 24, 2019, at 19:36.
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