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Genesys Decisions is part of 9.x starting in

Genesys Decisions Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
01/18/19 General X

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What's New

This release contains the following new features and enhancements:

  • Extended Outbound Adapter — Genesys Decisions includes a new outbound adapter. Decisions continues to include the existing Outbound Phone adapter, but the new Extended Outbound adapter imports additional data such as Connects per attempt, List Size, Total Time for Wrong Party Connects, and Total Time for Right Party Connects. The Extended Outbound adapter specification file contains detailed information about the file requirements.
  • Database Timeout is Added to Configuration Files During Upgrade — The database timeout property is now added to the configuration files when you upgrade your Decisions installation.

Resolved Issues

This release contains the following resolved issues:

Improved Accuracy for Multi-Skill Contact Type Calculations — With the implementation of the "away from goal" algorithm, the results of multi-skill calculations were designed to achieve goals for each contact type that were equally far away from the desired goals. The algorithm has been updated to increase the accuracy of that distribution across the contact types.

Deferred Work Models — The deferred work models have been modified to address an issue with the accuracy of the model. The calculation of the AHT Scale in the distribution has been modified to be more accurate going forward. This change will take effect the next time a deferred work model is applied to each contact group.

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on January 21, 2019, at 20:04.
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