9.0.009.01

AI Core Services Release Notes

9.x

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
03/28/18	General	Under Shipping Control		X

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Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• Genesys Predictive Routing

Genesys Products

• List of Release Notes

What's New

This release includes the following new features and enhancements:

• The name of the Journey Optimization Platform (JOP) component has been changed to AI Core Services (AICS).

• When generating the Lift Estimation report, Genesys Predictive Routing (GPR) now provides the option to produce a report for each unique value for a selected column (feature). Previously, any feature with a cardinality of more than 20 was excluded, which meant that GPR could not produce reports with a granularity higher than 20 unique features.

   

  In addition, you can now select high cardinality features as grouping parameters in the Lift Estimation report. The report automatically extracts the top 20 features by volume and generates a report for each group. (PRR-2171)

• The agent pool for lift estimation is now constructed on a per-day basis for the interactions in the dataset. Previously, you might have observed a negative lift for higher agent availability or an unexpectedly high lift for low agent availability due to overcorrection caused by a mismatch between the input sample size and the actual sizes encountered through daily simulation. (PRR-2096, PRR-2095)

• GPR now supports LDAP authentication for user logins. LDAP support includes the following points:
  • LDAPS support
  • Active Directory (AD) support
  • Authentication only – does not read details of the directory
  • Non-anonymous BIND only
  • LDAP passwords not stored locally
  • No auto enrollment
  • Multiple GPR accounts associated with a single LDAP account

  (PRR-1281)

Resolved Issues

This release contains the following resolved issues:

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On the Overview tab of the Feature Analysis report, you can now export feature ranking data as an Excel table. The table includes the following information: a list of the features, their ranks, and relative significance. (PRR-2038)

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The Lift Estimation analysis report no longer produces an empty report when there is no data to analyze. (PRR-1994)

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Upgrade Notes

No special procedure is required to upgrade to release 9.0.009.01.