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Voice Processor Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
12/20/18 General Under Shipping Control X

Helpful Links

What's New

This is the first release of Genesys Interaction Recording (GIR) Voice Processor.

GIR needs Voice Processor to process recording metadata from Media Control Platform (MCP), combine this metadata with data collected from Genesys Info Mart (GIM), and forward the result to Interaction Recording Web Services (RWS) and SpeechMiner Interaction Receiver (SM IR). For information on how to deploy the Voice Processor, see Deploying Voice Processor.

Note that Voice Processor is under shipping control by the Genesys Product Management team. Currently, we advise that RPS should still be your preferred component to install as part of a GIR installation or upgrade. Only consider seeking approval to use Voice Processor instead of RPS when scalability of the deployment is of concern, or your deployment requires SIP Cluster support.

Customers with an existing Recording Processor Script deployment can migrate to the Voice Processor using the instructions provided in the Migrating from RPS to Voice Processor section.

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on January 25, 2019, at 08:55.
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