AGT_QUEUE_ABN Subject Area

AGT_QUEUE_ABN Subject Area View Large

Subject Area Dimensional Model Tables

Table/View	Description
AGR_SCFG	This internal table stores the thresholds that are associated with the handling of contact center interactions.
AGT_QUEUE_ABN_HOUR	Rollup of interactions that were abandoned within an ACD queue, Virtual queue, Interaction queue, or Workbin.