Platform SDK Compatibility with Genesys Framework Components
This article provides detailed compatibility of Platform SDK protocols with the appropriate Genesys servers for each major Platform SDK release.
Notes:
- Releases 7.2 and 7.5 are no longer supported. Genesys recommends upgrading to a more recent release. (In this scenario, upgrading to Platform SDK release 7.6.x may be the easiest option.)
- Upgrading from Platform SDK release 7.x to 8.x may require code changes and recompilation.
- The most recent hot-fix version of each major release is supported and recommended for usage/update. A table showing the currently supported branches for each release of Platform SDK is provided below.
| Supported Branches for Platform SDK Releases | |
|---|---|
| Release | Supported Branch |
| 7.2 | unsupported |
| 7.5 | 7.6.2 |
| 7.6 | 7.6.2 |
| 8.0 | 8.0.2 |
| 8.1 | 8.1.4 |
| 8.5 | 8.5.x |
| 9.0 | 9.0.x |
Configuration Server Protocol Compatibility Matrix
| Configuration Server | ||||||||
|---|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | 8.5 | |
| Platform SDK Configuration | ||||||||
| 7.2 | yes | yes | yes | no** | no** | |||
| 7.5 | yes | yes | yes | yes | yes* | no** | no** | |
| 7.6 | yes | yes | yes | yes | yes | yes* | yes* | |
| 8.0 | yes | yes | yes | yes | yes | yes | yes* | |
| 8.1 | yes | yes | yes | yes | yes | yes | yes | yes*** |
| 8.5 | yes | yes | yes | yes | yes | yes | yes | yes |
| 9.0 | yes | yes | yes | yes | yes | yes | yes | yes |
* New features of Configuration Server are not supported by old versions of Platform SDK.
** Exception on CfgRole updating occurs, and Configuration Server connection is lost. Also there is forward compatibility problem (ER# 138864945).
*** SSO and user session language selection in client registration are not supported.
Universal Contact Server (UCS) Protocol Compatibility Matrix
| Universal Contact Server | ||||||||
|---|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | 8.5 | |
| Platform SDK Contacts | ||||||||
| 7.2 | The protocol does not exist. | |||||||
| 7.5 | ||||||||
| 7.6 * | yes | yes | yes*** | yes**/*** | ||||
| 8.0 | yes*** | yes | yes | yes**/*** | ||||
| 8.1 | yes*** | yes | yes | yes**** | yes | |||
| 8.5 | yes | yes | yes | yes | yes | |||
| 9.0 | yes | yes | yes | yes | yes | |||
* Contacts Protocol was added to Platform SDK for Java starting from 7.6.200.x.
** ER created for message RequestCheckForUpdates, attribute is not accepted.
*** The following new messages are available:
- Add\Remove\UpdateDocument
- IdentifyContact
- AddAgentStdRespFavorite
- GetSystemSettings
- Get\Set\DeleteProperties
- Add\Update\DeleteStandardResponse
**** The following new messages are available for UCS starting from release 8.1.3:
- GetServerTime
- Refresh
Local Control Agent Protocol Compatibility Matrix
| Local Control Agent | ||||||||
|---|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | 8.5 | |
| Platform SDK Management/LCA protocol | ||||||||
| 7.2 | The protocol does not exist | |||||||
| 7.5 | yes | yes | ||||||
| 7.6 | yes | yes | ||||||
| 8.0 | yes | yes | yes | yes* | ||||
| 8.1 | yes | yes | yes | yes | yes | |||
| 8.5 | yes | yes | yes | yes | yes | |||
| 9.0 | yes | yes | yes | yes | yes | |||
* The new messages RequestSCSConnectionStatus, EventHostUnderControl, and EventNoControllingSCS are available starting with Platform SDK 8.1.200.10
Message Server Protocol Compatibility Matrix
| Message Server | ||||||||
|---|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | 8.5 | |
| Platform SDK Management/Message Server protocol | ||||||||
| 7.2 | The protocol does not exist | |||||||
| 7.5 | yes | yes | yes | |||||
| 7.6 | yes | yes | yes | |||||
| 8.0 | yes | yes | yes | yes | yes* | |||
| 8.1 | yes | yes | yes | yes | yes* | yes* | ||
| 8.5 | yes | yes | yes | yes | yes | yes | ||
| 9.0 | yes | yes | yes | yes | yes | yes | ||
* Platform SDK doesn't provide Message Server multi-languages support.
Solution Control Server Protocol Compatibility Matrix
| Solution Control Server | ||||||||
|---|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | 8.5 | |
| Platform SDK Management/Solution Control Server protocol | ||||||||
| 7.2 | The protocol does not exist | |||||||
| 7.5 | yes | yes | yes* | |||||
| 7.6 | yes | yes | yes | |||||
| 8.0 | yes | yes | yes | yes | yes** | |||
| 8.1 | yes | yes | yes | yes | yes** | yes** | ||
| 8.5 | yes | yes | yes | yes | yes | yes | ||
| 9.0 | yes | yes | yes | yes | yes | yes | ||
*SCS 7.6 has new attribute introduced for EventError which doesn’t exist in 7.5 protocol.
** Platform SDK doesn't provide Solution Control Server multi-languages support.
Interaction Server Protocol Compatibility Matrix
| Interaction Server | ||||||||
|---|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | 8.5 | |
| Platform SDK Open Media | ||||||||
| 7.2 | yes | yes | yes | |||||
| 7.5 | yes | yes | yes | |||||
| 7.6 | yes | yes | yes | yes* | yes* | |||
| 8.0 | yes | yes | yes | yes | ||||
| 8.1 | yes | yes | yes | yes | yes | |||
| 8.5 | yes | yes | yes | yes | yes | |||
| 9.0 | yes | yes | yes | yes | yes | |||
* Order of Events: EventAgentLogout and EventPlacedInQueue have been changed in release 8.0/8.1 of the server.
Outbound Server Protocol Compatibility Matrix
| Outbound Server | |||||||
|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | |
| Platform SDK Outbound | |||||||
| 7.2 * | The protocol does not exist | ||||||
| 7.5 | yes | yes | yes | ||||
| 7.6 | yes | yes | yes | yes | yes** | ||
| 8.0 | yes | yes | yes | yes | |||
| 8.1 | yes | yes | yes | yes | |||
| 8.5 | yes | yes | yes | yes | |||
| 9.0 | yes | yes | yes | yes | |||
* Outbound Protocol was added to Platform SDK for Java in 7.5 release.
** Outbound Contact Server 8.1 has the optional attribute sessionId, which does not exist in earlier releases of the protocol.
Statistics Server Protocol Compatibility Matrix
| Stat Server | ||||||||
|---|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | 8.5 | |
| Platform SDK Statistics | ||||||||
| 7.2 | The protocol does not exist | |||||||
| 7.5 | ||||||||
| 7.6 | ||||||||
| 8.0 | yes | yes | yes | yes | ||||
| 8.1 | yes | yes | yes | yes | yes | |||
| 8.5 | no* | no* | yes | yes | yes | |||
| 9.0 | no* | no* | yes | yes | yes | |||
* Stat Server protocol 8.5.301+ includes a corrected Campaign Actions enumeration. This enumeration includes DialWrongNumber and LeadWrongNumber items, and is reordered to be in sync with StatServer 8.0+ Campaign Actions Mapping. (PSDK-8539)
| Stat Server | |||||||
|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | |
| Platform SDK Packaged Statistics (deprecated) | |||||||
| 7.2 * | The protocol does not exist | ||||||
| 7.5 | yes | ||||||
| 7.6 | yes*** | yes | yes | yes | yes | ||
| 8.0 ** | yes | yes | yes | yes | |||
| 8.1 | yes | yes | yes | yes/no**** | |||
| 8.5 | The protocol does not exist | ||||||
| 9.0 | The protocol does not exist | ||||||
* Packaged Statistics Protocol was added to Platform SDK for Java in 7.5 release.
** Packaged Statistics Protocol was deprecated from Platform SDK 8.0.
*** Immediate notification functionality is not available in 7.2 Stat Server and some Java statistics are not supported by 7.2 Stat Server (JavaStat_Historical).
**** Packaged Statistics Protocol announced obsolete in 8.1.0 and officially unsupported in release 8.1.1 of Stat Server.
Universal Routing Server Protocol Compatibility Matrix
| Universal Routing Server | |||||||
|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | |
| Platform SDK Routing | |||||||
| 7.2 | The protocol does not exist | ||||||
| 7.5 | |||||||
| 7.6 | |||||||
| 8.0 * | yes | yes | yes | ||||
| 8.1 | yes | yes | yes | ||||
| 8.5 ** | yes | yes | yes | ||||
| 9.0 | yes | yes | yes | ||||
* The protocol was added in 8.0.1 version.
** Universal Routing Server Protocol was removed from the installation package in release 8.5.0, but was added again in release 8.5.301.03.
T-Server Protocol Compatibility Matrix
| T-Server | |||||||
|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | |
| Platform SDK Voice | |||||||
| 7.2 | yes | yes | yes | no* | no* | ||
| 7.5 | yes | yes | no* | no* | |||
| 7.6 | yes | yes | yes | yes* | yes* | ||
| 8.0 | yes | yes | yes | yes | yes | ||
| 8.1 | yes | yes | yes | yes | yes | ||
| 8.5 | yes | yes | yes | yes | yes | ||
| 9.0 | yes | yes | yes | yes | yes | ||
* New functionality of TLib 8.0 is not supported by old versions of Platform SDK. The T-Server 8.1 release is actually backward compatible with release 7.6.
Chat Server Protocol Compatibility Matrix
| Chat Server | ||||||||
|---|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | 8.5 | |
| Platform SDK Web Media/Basic Chat and Flex Chat protocols | ||||||||
| 7.2 | The protocol does not exist | |||||||
| 7.5 | yes | yes | ||||||
| 7.6 | yes | yes | yes** | yes*/** | ||||
| 8.0 | yes*** | yes | yes | yes* | ||||
| 8.1 | yes | no**** | yes | yes | yes | |||
| 8.5 | yes | no**** | yes | yes | yes | |||
| 9.0 | yes | no**** | yes | yes | yes | |||
* ER created for Secure Key attribute which is not accepted by the protocol.
** [flex] Attribute PartyID is not accepted by messages.
*** Notify request and Notification attributes have been added in 8.1 protocol.
**** If RequestMessage sends an empty sessionId, Chat Server 7.6 closes the connection.
Callback Server Protocol Compatibility Matrix
| Callback Server * | |||||||
|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | |
| Platform SDK Web Media/ Callback protocol | |||||||
| 7.2 | The protocol does not exist | ||||||
| 7.5 | yes | ||||||
| 7.6 | yes | ||||||
| 8.0 | yes | ||||||
| 8.1 | yes | ||||||
| 8.5 | yes | ||||||
| 9.0 | yes | ||||||
* Universal Callback Server is only available in release 7.1.
Email Server Protocol Compatibility Matrix
| Email Server | |||||||
|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | |
| Platform SDK Web Media/Email protocol | |||||||
| 7.2 | The protocol does not exist | ||||||
| 7.5 | yes | yes | |||||
| 7.6 | yes | yes | yes (8.0.2 no**) | no** | |||
| 8.0 | yes | yes | yes (8.0.2 no**) | no** | |||
| 8.1 * | yes | yes | yes (8.0.2 no**) | no** | |||
| 8.5 * | yes | yes | yes (8.0.2 no**) | no** | |||
| 9.0 * | yes | yes | yes (8.0.2 no**) | no** | |||
* XML-based Email Protocol is deprecated in release 8.1, and replaced with ESP-based protocol.
** Email servers starting from release 8.0.2 do not support web-api port.
| Email Server | ||||||||
|---|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | 8.5 | |
| Platform SDK Web Media/ESP Email protocol | ||||||||
| 7.2 | The protocol does not exist | |||||||
| 7.5 | ||||||||
| 7.6 | ||||||||
| 8.0 *** | yes | yes | ||||||
| 8.1 | yes | yes | yes | |||||
| 8.5 | yes | yes | yes | |||||
| 9.0 | yes | yes | yes | |||||
*** ESP Email Protocol was added in the 8.0.2 release of Platform SDK.
DB Server Protocol Compatibility Matrix
| DB Server | |||||||
|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | |
| Platform SDK Data Access | |||||||
| 7.2 | The protocol does not exist | ||||||
| 7.5 | |||||||
| 7.6 | |||||||
| 8.0 * | yes | yes | yes | ||||
| 8.1 | yes** | yes | yes | ||||
| 8.5 | The protocol does not exist | ||||||
| 9.0 | The protocol does not exist | ||||||
* Platform SDK Data Access protocol was created in the 8.0.2 release of Platform SDK, although it is still not added to Platform SDK Installation Package.
** EventError is not received on RequestOpenDatabase with incorrect parameters.
Configuration Server Protocol Compatibility Matrix
| Configuration Server | ||||||||
|---|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | 8.5 | |
| Platform SDK Configuration | ||||||||
| 7.2 | yes | yes | yes | no*** | no*** | |||
| 7.5 | yes | yes | yes | yes | yes** | no*** | no*** | |
| 7.6 | yes | yes | yes | yes | yes | yes** | yes** | |
| 8.0 | yes* | yes* | yes* | yes* | yes* | yes | yes** | |
| 8.1 | yes | yes | yes | yes | yes | yes | yes | yes**** |
| 8.5 | yes | yes | yes | yes | yes | yes | yes | yes |
| 9.0 | yes | yes | yes | yes | yes | yes | yes | yes |
* Access to new objects (for example, CFGRole) occurs without exceptions being thrown. This behavior can result in a hang-up without response.
** New features of Configuration Server are not supported by old releases of Platform SDK.
*** Protocol cannot connect to Configuration Server because of a schema error; ConfServerProtocol XSD schema compiler throws the exception. (ER# 270711494 for Configuration Server 8.0.x)
Also there is a forward-compatibility issue (ER# 138864921).
**** User session language selection in client registration is not supported.
Universal Contact Server (UCS) Protocol Compatibility Matrix
| Universal Contact Server | ||||||||
|---|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | 8.5 | |
| Platform SDK Contacts | ||||||||
| 7.2 | The protocol does not exist | |||||||
| 7.5 | ||||||||
| 7.6 * | yes | yes | yes** | yes** | ||||
| 8.0 | yes** | yes | yes | yes** | ||||
| 8.1 | yes** | yes | yes | yes*** | yes | |||
| 8.5 | yes | yes | yes | yes | yes | |||
| 9.0 | yes | yes | yes | yes | yes | |||
* Contacts Protocol was added to Platform SDK for .NET starting from release 7.6.000.x.
** The following new messages are available with the 8.x releases of UCS and Platform SDK:
- Add\Remove\UpdateDocument
- IdentifyContact
- AddAgentStdRespFavorite
- GetSystemSettings
- Get\Set\DeleteProperties
- Add\Update\DeleteStandardResponse
*** The following new messages are available for UCS starting from release 8.1.3:
- GetServerTime
- Refresh
Local Control Agent Protocol Compatibility Matrix
| Local Control Agent | ||||||||
|---|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | 8.5 | |
| Platform SDK Management/LCA protocol | ||||||||
| 7.2 | The protocol does not exist | |||||||
| 7.5 | yes | yes | ||||||
| 7.6 | yes | yes | ||||||
| 8.0 | yes | yes | yes | yes* | ||||
| 8.1 | yes | yes | yes | yes | yes | |||
| 8.5 | yes | yes | yes | yes | yes | |||
| 9.0 | yes | yes | yes | yes | yes | |||
* New messages RequestSCSConnectionStatus, EventHostUnderControl, EventNoControllingSCS are available from release 8.1.200.10 of Platform SDK.
Message Server Protocol Compatibility Matrix
| Message Server | ||||||||
|---|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | 8.5 | |
| Platform SDK Management/Message Server protocol | ||||||||
| 7.2 | The protocol does not exist | |||||||
| 7.5 | yes | yes | yes | |||||
| 7.6 | yes | yes | yes | |||||
| 8.0 | yes | yes | yes | yes | ||||
| 8.1 | yes | yes | yes | yes | yes* | yes* | ||
| 8.5 | yes | yes | yes | yes | yes | yes | ||
| 9.0 | yes | yes | yes | yes | yes | yes | ||
* Platform SDK doesn't provide Message Server multi-languages support.
Solution Control Server Protocol Compatibility Matrix
| Solution Control Server | ||||||||
|---|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | 8.5 | |
| Platform SDK Management/Solution Control Server protocol | ||||||||
| 7.2 | The protocol does not exist | |||||||
| 7.5 | yes | yes | yes | |||||
| 7.6 | yes | yes | yes | |||||
| 8.0 | yes | yes | yes | yes | ||||
| 8.1 | yes | yes | yes | yes | yes* | yes* | ||
| 8.5 | yes | yes | yes | yes | yes | yes | ||
| 9.0 | yes | yes | yes | yes | yes | yes | ||
* Platform SDK doesn't provide Solution Control Server multi-languages support.
Interaction Server Protocol Compatibility Matrix
| Interaction Server | ||||||||
|---|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | 8.5 | |
| Platform SDK Open Media | ||||||||
| 7.2 | yes | yes | yes | |||||
| 7.5 | yes | yes | yes | |||||
| 7.6 | yes | yes | yes | yes* | yes* | |||
| 8.0 | yes | yes | yes | yes | ||||
| 8.1 | yes | yes | yes | yes | yes | |||
| 8.5 | yes | yes | yes | yes | yes | |||
| 9.0 | yes | yes | yes | yes | yes | |||
* Known issue (ER): New attribute _attr_itx_is_held is not accepted by the messages.
Outbound Server Protocol Compatibility Matrix
| Outbound Server | |||||||
|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | |
| Platform SDK Outbound | |||||||
| 7.2 | yes | yes | yes | ||||
| 7.5 | yes | yes | yes | ||||
| 7.6 | yes | yes | yes | yes | yes* | ||
| 8.0 | yes | yes | yes | yes | |||
| 8.1 | yes | yes | yes | yes | |||
| 8.5 | yes | yes | yes | yes | |||
| 9.0 | yes | yes | yes | yes | |||
* Outbound Contact Server 8.1 has new optional attribute sessionId, which does not exist in earlier versions of the protocol.
Statistics Server Protocol Compatibility Matrix
| Stat Server | ||||||||
|---|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | 8.5 | |
| Platform SDK Statistics | ||||||||
| 7.2 | The protocol does not exist | |||||||
| 7.5 | ||||||||
| 7.6 | ||||||||
| 8.0 | yes | yes | yes | yes | ||||
| 8.1 | yes | yes | yes | yes | yes | |||
| 8.5 | no* | no* | yes | yes | yes | |||
| 9.0 | no* | no* | yes | yes | yes | |||
* Stat Server protocol 8.5.301+ includes a corrected Campaign Actions enumeration. This enumeration includes DialWrongNumber and LeadWrongNumber items, and is reordered to be in sync with StatServer 8.0+ Campaign Actions Mapping. (PSDK-8545)
| Stat Server | |||||||
|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | |
| Platform SDK Packaged Statistics (deprecated) | |||||||
| 7.2 | yes | ||||||
| 7.5 | yes | ||||||
| 7.6 | yes** | yes | yes | yes | yes | ||
| 8.0 * | yes | yes | yes | yes | |||
| 8.1 * | yes | yes | yes | yes/no*** | |||
| 8.5 | The protocol does not exist | ||||||
| 9.0 | The protocol does not exist | ||||||
* Packaged Statistics Protocol was deprecated since 8.0.
** Immediate notification functionality is not available in 7.2 Stat Server and some Java category statistics are not supported by 7.2 Stat Server (JavaStat_Historical).
*** Packaged Statistics Protocol announced obsolete in 8.1.0 and officially unsupported in release 8.1.1 of Stat Server.
Universal Routing Server Protocol Compatibility Matrix
| Universal Routing Server | |||||||
|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | |
| Platform SDK Routing | |||||||
| 7.2 | The protocol does not exist | ||||||
| 7.5 | |||||||
| 7.6 | |||||||
| 8.0 * | yes | yes | |||||
| 8.1 | yes | yes | |||||
| 8.5 ** | yes | yes | |||||
| 9.0 | yes | yes | |||||
* The protocol was added in 8.0.1 release.
** Universal Routing Server Protocol was removed from the installation package in release 8.5.0, but was added again in release 8.5.301.03.
T-Server Protocol Compatibility Matrix
| T-Server | |||||||
|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | |
| Platform SDK Voice | |||||||
| 7.2 | yes | yes | yes | no* | no* | ||
| 7.5 | yes | yes | no* | no* | |||
| 7.6 | yes | yes | yes | yes* | yes* | ||
| 8.0 | yes | yes | yes | yes | yes | ||
| 8.1 | yes | yes | yes | yes | yes | ||
| 8.5 | yes | yes | yes | yes | yes | ||
| 9.0 | yes | yes | yes | yes | yes | ||
* New functionality of TLib 8.0 is not supported by old versions of Platform SDK. The T-Server 8.1 release is actually backward compatible with version 7.6.
Chat Server Protocol Compatibility Matrix
| Chat Server | ||||||||
|---|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | 8.5 | |
| Platform SDK Web Media/Basic Chat and Flex Chat protocols | ||||||||
| 7.2 | The protocol does not exist | |||||||
| 7.5 | yes | yes | ||||||
| 7.6 | yes | yes | yes | yes* | ||||
| 8.0 | yes** | yes | yes | yes* | ||||
| 8.1 | yes | no*** | yes | yes | yes | |||
| 8.5 | yes | no*** | yes | yes | yes | |||
| 9.0 | yes | no*** | yes | yes | yes | |||
* ER created for Secure Key attribute which is not accepted by the protocol.
** Notify request and notification attributes has been added in 8.0/8.1 protocol.
*** If RequestMessage sends an empty sessionId, Chat Server 7.6 closes the connection.
Callback Server Protocol Compatibility Matrix
| Callback Server * | |||||||
|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | |
| Platform SDK Web Media/ Callback protocol | |||||||
| 7.2 | The protocol does not exist | ||||||
| 7.5 | yes | ||||||
| 7.6 | yes | ||||||
| 8.0 | yes | ||||||
| 8.1 | yes | ||||||
| 8.5 | yes | ||||||
| 9.0 | yes | ||||||
* Universal Callback Server is only available in release 7.1
Email Server Protocol Compatibility Matrix
| Email Server | |||||||
|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | |
| Platform SDK Web Media/Email protocol | |||||||
| 7.2 | The protocol does not exist | ||||||
| 7.5 | yes | yes | |||||
| 7.6 | yes | yes | yes (8.0.2 no**) | no** | |||
| 8.0 | yes | yes | yes (8.0.2 no**) | no** | |||
| 8.1 * | yes | yes | yes (8.0.2 no**) | no** | |||
| 8.5 * | yes | yes | yes (8.0.2 no**) | no** | |||
| 9.0 * | yes | yes | yes (8.0.2 no**) | no** | |||
* XML-based EmailProtocol is deprecated in 8.1 branch – it is replaced with ESP-based protocol.
** Email servers starting from 8.0.2 do not support web-api port.
| Email Server | ||||||||
|---|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | 8.5 | |
| Platform SDK Web Media/ESP Email protocol | ||||||||
| 7.2 | The protocol does not exist | |||||||
| 7.5 | ||||||||
| 7.6 | ||||||||
| 8.0 *** | yes | yes | ||||||
| 8.1 | yes | yes | yes | |||||
| 8.5 | yes | yes | yes | |||||
| 9.0 | yes | yes | yes | |||||
*** EspEmail Protocol was added in Platform SDK release 8.0.2.
DB Server Protocol Compatibility Matrix
| DB Server | |||||||
|---|---|---|---|---|---|---|---|
| 7.0 | 7.1 | 7.2 | 7.5 | 7.6 | 8.0 | 8.1 | |
| Platform SDK Data Access | |||||||
| 7.2 | The protocol does not exist | ||||||
| 7.5 | |||||||
| 7.6 | |||||||
| 8.0 * | yes | yes | yes | ||||
| 8.1 | yes** | yes | yes | ||||
| 8.5 | The protocol does not exist | ||||||
| 9.0 | The protocol does not exist | ||||||
* Platform SDK Data Access protocol was created in Platform SDK 8.0.2 version, though it is still not added to Platform SDK Installation Package.
** EventError is not received on RequestOpenDatabase with incorrect parameters.