Genesys Driver for SMS and MMS

This document describes how to deploy and use the Genesys Driver for SMS and MMS.

What is in this document?

• Deploying the Driver—Describes how to deploy and configure the driver in your environment.
• Sample Business Processes—Provides sample business processes to use with the driver.
• Administering the Driver—Describes how to administer various functions and features of the driver.
• Security and Privacy—Provides information specific to security and privacy features of the driver.

How do agents use SMS and MMS?

Refer to the following topics in the Workspace Desktop Edition User's Guide:

• Handle An SMS or MMS Interaction
• Transfer An SMS or MMS Interaction