WhatsApp Guide

Important

Use of the WhatsApp channel requires approvals by WhatsApp/Meta and Genesys Product Management.

Current WhatsApp Business API On-Premises client version supported: 2.53.2

This document describes how to deploy and use the Genesys driver and plugin for WhatsApp.

• Deploying the WhatsApp Driver
• Deploying Genesys Hub Plug-in for Workspace Desktop Edition
• Sample Business Process for WhatsApp
• Handling WhatsApp Interactions on Workspace Desktop Edition