Agent Login and Authentication
When an agent launches Workspace Web Edition, the agent must provide a user name and password to be authenticated. After authentication, the Configuration Layer is accessed by Workspace Web Edition to obtain the list of functions that are granted to the agent as well as the configuration of the Workspace application for that agent.
The first time that an agent logs in they must follow a two-step process. After providing the user name and password and clicking Log In, the Change Password dialog box is displayed and the agent must provide a new password.
Refer to the Genesys 8.1 Security Deployment Guide for a complete description of password policies and how to configure the Reset Password functionality for agents.
Use the following application options in the interaction-workspace section to control agent login: