Enabling Agents To Manage Contacts
Procedure: Enabling agents to manage contacts
Purpose: To enable an agent to view and manage contact information.
- A working knowledge of Genesys Administrator.
- The CloudCluster application object exists in the Configuration Database.
- The CloudCluster application has a connection to Universal Contact Server.
- The agent object is configured to use one or more of the following media channels:
- In the CloudCluster application, enable the api-multimedia feature.
- Configure the Contact options in the interaction-workspace section of the CloudCluster application object.
This page was last edited on September 4, 2013, at 18:38.