Interactions API

An interaction represents the activity on a particular channel, and thus is very tightly coupled with Channels. Activity in this case records the name of the action, and all relevant data (such as the reply text of an email or a reply e-mail's Attachments or Documents). An interaction can be associated with other interactions through the parentInteractionId (also seen as parentId) attribute.

See the following topics for details about the Interactions API:

• Interactions API Operations
• Interactions on E-mail Channel
• Interactions on Chat Channel