Channels API
A channel represents a particular type of media such as e-mail or chat, but it can also represent specific online platforms such as Salesforce. Channels are linked to Features in a one-to-many relationship; a feature can have multiple channels, while each channel is only associated with one feature.
Web Services Agent States
file:GWS851_WS_Agent_States.png
The following operations are supported on /me/subresources=* :
Operation Name | HTTP Operation | Description | Permissions |
---|---|---|---|
Overall User State | GET | Returns all of an Agent's channel and device states. | Agent |
The following operations are supported on /me/devices:
Operation Name | HTTP Operation | Description | Permissions |
---|---|---|---|
Get All Devices | GET | Returns all of an Agent's device states. | Agent |
Get a Particular Device | GET | Returns all of an Agent's specific device states. | Agent |
The following operations are supported on /me/channels:
Operation Name | HTTP Operation | Description | Permissions |
---|---|---|---|
Get All Multimedia Channels | GET | Returns all of an Agent's channel states. | Agent |
Get a Particular Multimedia Channel | GET | Returns all of an Agent's specific channel state. | Agent |
Ready Channel | POST | Sets an Agent's channel to Ready. | Agent |
NotReady Channel | POST | Sets an Agent's channel to NotReady. | Agent |
The following operations are supported on /me:
Operation Name | HTTP Operation | Description | Permissions |
---|---|---|---|
Ready for all Channels | POST | Sets all user channels to 'Ready'. | Agent |
NotReady for all Channels | POST | Sets all user channels to 'NotReady'. | Agent |
DNDOn | POST | Activates Do Not Disturb. | Agent |
DNDOff | POST | Deactivates Do Not Disturb. | Agent |
This page was last edited on October 31, 2023, at 13:26.
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