Campaign Template Support
To support Campaign templates, please note the updates to the respective chapters of the Gplus Adapter 8.0 for Siebel CRM Developer's Guide.
Chapter 1: Campaign Synchronization Component
The Genesys Campaign Synchronization Server API Representation section
The CampSynch - Create Campaign Method subsection
As noted in the PDF, this method creates a Campaign object in the Genesys Configuration Database. This Campaign object is created without any calling lists.
- If GenesysTemplateCampaign is not specified in the request, then after a Campaign object is created and the calling lists are synchronized, you still must perform the manual steps to finish the campaign configuration by using Genesys Configuration Manager.
- If GenesysTemplateCampaign is specified in the request and the appropriate Campaign template is properly configured in the Configuration Environment, then no additional manual steps are needed to finish the campaign configuration.
Table 4: The CampSynch - Create Campaign Method Input Parameters
This table is the updated version of Table 4 in the PDF.
|GenesysTemplateCampaign||Yes||The Genesys campaign name that should be used as a template to finish the configuration.|
|FolderName||Yes||The folder name in the Configuration Database where a campaign is placed.|
|type||Yes|| Values can be relative or absolute. An absolute path specifies a full object path that starts from the tenant root (but does not include the tenant name). The absolute path enables using preconfigured Configuration Units and Sites. For example, an absolute path can be Unit1/Campaigns/SBL or Site1/Unit2/Calling Lists/SBL/Org1.