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Installing Business Edition Premise

The Business Edition Premise installation consists of an off-site and on-site portion. The off-site installation steps are performed before the server is delivered to the Premise (or customer) site and the on-site installation steps are performed after the server is delivered to the Premise site.

Although Business Edition Premise typically comes pre-installed on a server, you can also procure the required server and install Business Edition Premise on it yourself, as detailed on this page.

Tip
If you have received your server with the VMs already deployed, you can skip Part I: Off-site installation and proceed directly to Part II: On-site installation.

Part I: Off-site installation

These steps describe how to prepare the server for delivery to the Premise site.

[+] Step 1. Procure the required hardware


[+] Step 2. Provision the network


[+] Step 3. Set up the server hardware and iDRAC


[+] Step 4. Obtain the required licenses


[+] Step 5. Configure the server


[+] Step 6. Install the VMware vSphere ESXi Server and Client


[+] Step 7. Configure the VM storage requirements


[+] Step 8. Deploy the VMs


[+] Step 9. Enable VM restoration


[+] Step 10. Confirm that the VMs start


[+] Step 11. Off-site verification checklist

Part II: On-site installation

Important
These steps describe how to finalize the server installation and configuration at the Premise site. Perform these steps only after the off-site portion of the installation is complete and the server is delivered to the Premise site. The steps are divided into several subsections and must be completed in the order described.

Before you begin

[+] Step 1. Confirm that you have the required licenses


[+] Step 2. Provision the network

Hardware configuration

[+] Step 3. Set up hardware monitoring


[+] Step 4. Configure Time Zone and Network Time Protocol (NTP)

DHCP and DNS server assignment

[+] Step 5. Update DHCP and DNS servers for ESXi


[+] Step 6. Update DHCP and DNS servers for VMs


[+] Step 7. Configure NTP on the ESXi server to synchronize VMs

VM configuration

Important
You must power on and configure the core VM before powering on or configuring any of the other VMs.

CORE

[+] Step 8. Power on and configure the core VM


[+] Step 9. Apply Microsoft and Genesys Application Licenses and Configuration Changes for the core VM


[+] Step 10. Verify the core IP address


[+] Step 11. Verify the status of Genesys services


[+] Step 12. Enter Configuration Manager details for the core VM

DB

[+] Step 13. Configure the db VM


[+] Step 14. Configure Windows Server for the db VM

AUX and GVP

[+] Step 15. Configure the aux and gvp VMs


[+] Step 16. Configure Windows Server for the aux and gvp VMs


[+] Step 17. Verify the gvp and aux IP addresses

UI

[+] Step 18. Configure the ui VM


[+] Step 19. Configure Windows Server for the ui VM


[+] Step 20. Verify the ui IP address


[+] Step 21. Configure the BOE tuneup script


Final steps

[+] Step 22. Backup the VMs
This page was last modified on April 3, 2017, at 18:59.

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